Contract Renewal Representative

About The Kendall Group

The Kendall Group is comprised of eight divisions with 75 locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fitting products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career.

Why The Kendall Group?

Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you'll have opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay! We're proud to say more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you'll work alongside incredible people who care about your success.

Role Summary: Reporting to the Lifecycle Solutions Manager, the Contract Renewal Representative is responsible for managing a portfolio of customer service contracts and software subscriptions, with a primary focus on driving Annual Recurring Revenue (ARR) growth through timely and successful contract renewals. This role oversees the end-to-end renewal lifecycle while partnering with Customer Success, Sales, and technical teams to ensure customers realize value from their automation investments. The position balances customer engagement, commercial accountability, and operational execution, while remaining flexible to support broader lifecycle services and automation initiatives as needed.

Exciting Work You Will Do

The essential duties and responsibilities of the Contract Renewal Representative position Representative will consist of, but are not limited to, the following:

• Provide customers with quotations
• Manage a portfolio of customer contracts and subscriptions, with accountability for renewal rates, ARR retention, and expansion growth
• Oversee the end-to-end renewal process, including proposal development, pricing alignment, contract execution, and documentation accuracy
• Engage directly with customers to review contract scope, clarify value, address questions, and guide them through a smooth renewal experience
• Maintain accurate renewal forecasting and pipeline visibility, proactively communicating risks and opportunities
• Support broader lifecycle services initiatives, including onboarding, adoption, service coordination, or technical support activities as needed
• Serve as a flexible team resource, contributing to customer success, lifecycle service delivery, and strategic growth initiatives
• Assist customers with the correct product or solutions tailored to their specific needs
• Offer alternative products and solutions to meet customer needs
• Process and manage orders using various business systems to ensure timely delivery of the product or solution offerings
• Collaborate closely with Kendall’s Specialists to leverage technical expertise in product or solution selection
• Maintain records of customer interactions, transactions, comments, and complaints
• Communicate and coordinate with sales colleagues, customers, and partners as necessary
• Participate in customer meetings as required
• Maintain quality service by adhering to Kendall Group policies, procedures, and standards
• Perform other duties as assigned
  
  

Competencies You Possess

• Service Excellence
• Results, Action Oriented
• Accountability and Responsibility
• Teamwork and collaboration
• Priority Setting
• Planning and organizing
  
  

What You’ll Need

• Work Experience: 2 years’ experience in customer service, inside sales, contract renewals, subscription management, or technical support, preferably supporting industrial automation, electrical distribution, software, or service-based solutions
• Education: High School diploma or GED
• Analytics/Computer Skills: Experience working with MS Office; ability to collaborate with and engage additional commercial or technical resources when appropriate; business acumen, including problem solving skills, critical thinking, and analytical abilities
• Organization Skills: Highly organized and detail-oriented; ability to multi-task and shift priorities as needed; ability to work in fast-paced, continuously evolving environment
• Cross-functional skills: Ability to work well cross-functionally; provides excellent internal and external customer service
• Communication Skills: Strong interpersonal communications, analytical and problem solving, organizational and written/verbal communication skill
• Physical, Mental and Visual Skills: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.
• Ability to see, talk and hear
• Ability to sit for 8 hours a day
• Physical Environment: Normal office environment; warehouse, fabrication environment and exposure to moving equipment
• Travel: Occasional travel to branches or to business-related functions such as training or seminars
  
  

Qualifications We Prefer But Don’t Require

• Work Experience: 3 years' experience with Industrial Automation
• Education: Associate or bachelor’s degree
  
  

The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.