What are the responsibilities and job description for the Account Representative - Galloup position at The Kendall Group?
About The Kendall Group
The Kendall Group is comprised of eight divisions with 75 locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fitting products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career.
Why The Kendall Group?
Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you'll have opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay! We're proud to say more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you'll work alongside incredible people who care about your success.
Role Summary: Reporting to the Business Development Sales Manager, the Account Representative is a key member of the Business Development team. This role is responsible for prospecting new accounts and growing existing customer accounts that are not actively managed. This is a proactive sales role requiring this person to cold call potential new customers and regularly contact existing customers through phone calls and other communication methods. This will include engaging with the customer in a friendly and polite manner, assessing the customer's needs, answering customer questions, and being knowledgeable of Kendall's products and services.Exciting work you will do:
The essential duties and responsibilities of the Account Representative position will consist of, but are not limited to, the following:
- Reach out to potential customers and house accounts to sell Galloup products using various forms of communication, including phone calls, email, etc.
- Close sales, provide exceptional customer service, and become an intricate component of our progressive team environment
- Own and develop opportunities passed from marketing, outside sales, and national accounts
- Increase orders by suggesting related items or alternate products, explaining features and benefits, and checking customer buying history
- Manage estimation of quotes; answer questions about products, credit terms, warranties, and delivery expectations
- Actively manage pricing for customers
- Work cross-functionally with marketing and product expert teams to provide customers with relevant marketing material and support
- Act as a liaison between various Kendall resources to ensure timely resolution of all account issues, including but not limited to project delays, warranty issues, and repair issues
- Keep CRM system up to date with account, contact, and opportunity pipeline information
- Respond to incoming calls, faxes, and email messages from internal and external customers promptly
- Stay knowledgeable on current, new, and evolving product offerings
- Maintain quality service by adhering to Kendall Group policies, procedures, and standards
- Perform other duties as assigned
Competencies you possess:
- Service Excellence
- Results, Action Oriented
- Accountability and Responsibility
- Understanding Others, Listening
- Problem Solving
- Teamwork and collaboration
- Priority Setting
What you'll need:
- Work Experience: 3 years' of sales, customer service or similar relevant business experience
- Required Education: Bachelor's degree or equivalent combination of skills and experience
- Analytics/Computer Skills: Experience working with MS Office; Ability to learn new software; Ability to decide which products to focus on and how best to reach customers
- Organization Skills: Highly organized and detail-oriented; ability to multi-task and shift priorities as needed; ability to work in fast-paced, continuously evolving environment
- Cross-functional skills: Ability to work well cross-functionally; provides excellent internal and external customer service
- Communication Skills: Strong interpersonal communications, problem solving, organizational and written/verbal communication skills
- Physical, Mental and Visual Skills: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.
- Physical Environment: Normal office environment
Qualifications we prefer but don't require:
- Work Experience:5 years of inside sales experience; 2 years of wholesale distribution experience in one of The Kendall Groups core industries.
The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.