What are the responsibilities and job description for the Transportation Broker position at THE KENAN ADVANTAGE GROUP?
Position Summary
KAG Logistics is seeking a driven, results-oriented Cradle-to-Grave Logistics Broker to manage the full lifecycle of freight transactions—from prospecting and onboarding shippers to carrier sourcing, rate negotiation, dispatch, and final delivery. This role is responsible for building a book of business, maintaining strong customer relationships, and ensuring seamless execution of shipments.
The ideal candidate thrives in a fast-paced environment, excels at problem-solving, and is motivated by performance-based earnings.
Key Responsibilities
Sales & Business Development
- Prospect and develop new shipper relationships through cold calling, email outreach, networking, and referrals
- Build and manage a personal book of business
- Negotiate competitive freight rates with customers
- Identify opportunities for growth within existing accounts
Carrier Procurement & Management
- Source and vet qualified carriers
- Negotiate rates to maximize margin while ensuring service reliability
- Develop and maintain strong carrier relationships
- Ensure all carriers meet compliance and insurance requirements
Freight Operations
- Coordinate and dispatch shipments from pickup through delivery
- Track loads and proactively communicate updates to customers
- Troubleshoot and resolve service issues in real time
- Manage documentation including rate confirmations, BOLs, PODs, and invoicing
Financial Management
- Manage gross margin on each load
- Accurately input load details into TMS
- Assist with billing and collections as needed
- Monitor profitability and KPIs
Qualifications
- Must have business to business inside sales, and / or transferable customer account management experience.
- Must have a bachelor’s degree
- 2-5 years of freight brokerage or 3PL experience preferred
- Proven ability to develop and manage customer relationships
- Strong negotiation skills
- Excellent verbal and written communication
- Ability to multitask and manage high shipment volume
- Proficient in TMS systems and Microsoft Office/Google Workspace
- Highly organized and detail-oriented
Note: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time. Job description is subject to change. All employees of the Company are expected to:
- Promote positive work habits including effective and timely communication, teamwork and respect for co-workers.
- Provide constructive guidance to other employees and representatives of third parties.
- Contribute to providing the highest quality of products and services to customers.
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