What are the responsibilities and job description for the Terminal Operations Manager position at THE KENAN ADVANTAGE GROUP?
Position Summary
This position is accountable for the operation, personnel supervision, and the service to customers as assigned.
Essential Functions
- Manage and schedule equipment to ensure alignment with company standards
- Partner with terminal manager to plan and carry out shipping operations
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Provide frontline customer service for internal and external customers
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Promote and develop safe work behaviors in line with the company's safety programs and objectives
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Communicate effectively with customers, drivers, dispatchers, vendors and other departments to ensure smooth and efficient operations.
- Administrative support
- On-call duties as needed
Qualifications
- Bachelors degree in business related field or equivalent business experience in the transportation industry
- Excellent conflict resolution skills
- Effective oral, written and interpersonal communication skills with the ability to influence
- Basic understanding of Microsoft Office
Note: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time. Job description is subject to change. All employees of the Company are expected to:
- Promote positive work habits including effective and timely communication, teamwork and respect for co-workers.
- Provide constructive guidance to other employees and representatives of third parties.
- Contribute to providing the highest quality of products and services to customers.
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