Driver Qualification Processor

This position is on-site in our North Canton, Ohio office.  Our campus offers a welcoming and conveniently located work environment, including a cafeteria with hot meals, a coffee cafe, and a gym for employees. 

Position Summary

We are currently seeking a Driver Qualifications Processor who would be responsible for qualifying professional drivers for employment in accordance with DOT regulations. Our support team is focused on ensuring a prompt and efficient candidate process, while continuing to increase our pipeline for future growth.

We are looking for organized problem-solvers who are natural multi-taskers with the ability to manage their time and resources effectively. Our ideal employee radiates an upbeat personality, possesses exceptional people-skills, and can communicate verbally and electronically in a positive, professional manner.

Essential Functions

As part of the KAG Driver Recruiting Team your primary duties will include:

• Partner with a KAG Recruiter to pre-screen driver applicants to determine interview eligibility.
• Perform thorough background investigations into the candidate's work history, safety record, and the drivers overall job fit via telephone or electronic communication.
• Be familiar with both company, FMCSA and DOT requirements in order to qualify the driver candidate in accordance with regulation.
• Working with the driver candidate directly to obtain any additional documentation necessary to successfully finalize the application process.
• Coordinate travel arrangements with travel vendor for new drivers to attend their centralized safety classroom training.
• Collaborate with the KAG Recruiter to complete the final onboarding process which includes confirming receipt of all necessary DOT and company documents before hire.
• Verify completion of all KAG and regulatory required post offer testing (such as DOT medical exam, drug screen collection, etc.) and work with our vendors to obtain additional information as needed.
• Escalate any driver file concerns or non-negative results on applicant's "Pre-employment drug screen" to Supervisor for immediate review.
• Provide professional and courteous communications at all times while focusing on excellent customer service support to candidates as well as the internal and external teams.

Qualifications

• High School Diploma required
• 1 or more years experience working in an office or call center environment
• Organized problem-solver with strong people skills
• Must be able to communicate professionally in person, over the phone, and through email
• Ability to multitask and manage time/resources effectively
• Knowledge of Microsoft Office including Word, Excel, and Access

Benefits of Partnering with KAG include:

• Mon-Fri day shift schedule
• Benefits package for fulltime employees including health, vision, and dental insurance
• 401(k) retirement plan with company match
• On-site gym, cafeteria, and café

Note: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time. Job description is subject to change. All employees of the Company are expected to:

1. Promote positive work habits including effective and timely communication, teamwork and respect for co-workers.
2. Provide constructive guidance to other employees and representatives of third parties.
3. Contribute to providing the highest quality of products and services to customers.

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