What are the responsibilities and job description for the Dispatcher II position at THE KENAN ADVANTAGE GROUP?
Position Summary
This position is responsible for executing a daily plan for movement of all freight within an assigned area.
Essential Functions
- Partner with terminal manager to plan and carry out shipping operations
- Monitor daily delivery schedule for drivers
- Organize and sort incoming mail and paperwork
- Verify driver paperwork for each load
- Image/Scan documents into the dispatch system
- Data entry of driver detention pay, calculate hourly pay, layovers, breakdowns
- Receive orders from customers and create loads in dispatch system
- Provide frontline customer service for existing accounts
- Answer all incoming phone calls promptly and courteously
- Communicate effectively with customers, drivers, dispatchers, and other departments to ensure smooth and efficient operations.
- Monitor e-mail for incoming orders, communication between team members
- Admin support including payroll and billing
- On-call duties as needed
Qualifications
- High school diploma or equivalent
- 2 years of dispatching experience
- Excellent conflict resolution and skills
- Effective oral, written and interpersonal communication skills
Note: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time. Job description is subject to change. All employees of the Company are expected to:
- Promote positive work habits including effective and timely communication, teamwork and respect for co-workers.
- Provide constructive guidance to other employees and representatives of third parties.
- Contribute to providing the highest quality of products and services to customers.
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