Program Driver/Coordinator

THE ORGANIZATION
The Just One Project's mission is to increase access to food, resources, and supportive services to build a stronger, healthier, and more connected community. The Just One Project has a culture of attracting the most passionate and talented people to represent The Just One Project by reinforcing strong values, work-life balance, and diversity. We know that our company culture ultimately affects client experience. Every program is designed with our clients in mind; we are "client-centric."

JOB PURPOSE
The Meals on Wheels Coordinator/Driver is responsible for ensuring effective and compassionate delivery of home-delivered meal services to eligible clients while supporting daily program operations. This position serves as both a driver and an administrative coordinator, providing direct meal delivery support and assisting with client intake, service continuity, and communication between clients, caregivers, case managers, and internal staff. The role works closely with the Meals on Wheels Manager to maintain efficient service, address client needs, and ensure excellent program operations with dignity and respect.

ORGANIZATIONAL REQUIREMENTS
As a mission driven nonprofit organization, all employees are required to contribute to organization wide initiatives that support community impact. This includes participation in up to (6) six Pop-Up and Give events annually. These occur outside of standard business hours and are scheduled on the third Saturday of the month.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Meal Delivery and Driving 80%

• Loading, unloading, preparing, inspecting, and operating delivery vehicles safely


• Transporting and delivering meals and essential items to clients in a timely and respectful manner


• Reviewing items prior to delivery to ensure quality and freshness


• Abiding by all transportation laws, safety regulations, and maintaining a clean driving record


• Wearing The Just One Project branded clothing while in the community


• Monitoring vehicle wear and tear and reporting maintenance needs promptly


• Escalating unsafe vehicles, driving conditions, or delivery concerns to the Meals on Wheels Manager


• Providing real time feedback on route barriers, client needs, and delivery challenges

Client Coordination and Program Administration 20%

• Reaching out to clients based on referrals to assess eligibility, gather intake information, and explain program services


• Serving as a liaison between clients, caregivers, social workers, and case managers to support broader client needs


• Monitoring client wellness and service satisfaction, reporting significant changes in condition or service needs


• Responding promptly to client inquiries, concerns, or delivery issues with empathy and professionalism


• Supporting route coordination and adjustments when the Meals on Wheels Manager is unavailable


• Tracking meal counts, delivery statistics, client changes, and program documentation for reporting


• Assisting with contingency planning to ensure uninterrupted service during emergencies, severe weather, holidays, or disruptions


• Maintaining accurate and confidential client records in Salesforce or other systems


• Any other job duties as assigned

REQUIRED SKILLS AND ABILITIES

• Builds rapport with diverse populations with compassion, professionalism, and cultural sensitivity


• Strong organizational skills and attention to detail in scheduling, data entry, and service coordination


• Ability to work independently while collaborating effectively across departments


• Maintains confidentiality and adheres to data privacy standards


• Excellent verbal and written communication skills with clients, volunteers, and internal teams


• Proactive and resourceful in resolving service delivery challenges


• Adaptable and responsive to shifting priorities and urgent client needs


• Familiarity with route planning, GPS navigation, and safe loading and unloading practices


• Knowledge of vehicle maintenance and safety protocols


• Proficient in Salesforce or other client management systems


• Strong working knowledge of Google Workspace and Microsoft Office Suite

EDUCATION AND EXPERIENCE
Minimum Qualifications

• High school diploma or equivalent


• 3 years of professional driving experience with box trucks, vans, or other large vehicles


• 2 years of administrative, client services, preferably in a social services or community-based organization.


• Proven professional driving experience with a clean driving record


• Must obtain and maintain a valid Nevada Food Handlers Card within thirty days of hire due to required participation in food distribution events.


• Must possess valid unrestricted driver's license

Preferred Qualifications

• 1 year of Nonprofit experience


• Experience working with vulnerable populations or community based programs

WORK SCHEDULE AND CLASSIFICATION

• This is a Temporary full time position approximately 40 hours per week from until 11/30/2026


• Standard work schedule is Monday-Friday, 7:00 am - 3:30 pm with flexibility as needed.


• Occasional on-call or emergency support may be required.

TRAVEL REQUIREMENTS
If the position requires travel to perform essential job duties, the employee must maintain a valid driver's license and meet the organization's insurability requirements. Reliable transportation is required to fulfill travel related responsibilities.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

• Ability to sit, use hands, talk, and hear for extended periods.


• Frequent standing, walking, reaching, lifting, and carrying (up to 50 lbs).


• Exposure to varying indoor and outdoor environments.


• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.


• Ability to stand, walk, reach, push, pull regularly and for extended periods of time.


• Ability to climb or balance, stoop, kneel, or crouch regularly.


• Must be able to lift, push, pull, etc. efficiently and on a regular basis.


• Ability to work in fast paced active environment


• Frequently exposed to various controlled and uncontrolled weather conditions