Client Service Representative

THE ORGANIZATION

The Just One Project's mission is to increase access to food, resources, and supportive services to build a stronger, healthier, and more connected community. The Just One Project has a culture of attracting the most passionate and talented people to represent The Just One Project by reinforcing strong values, work-life balance, and diversity. We know that our company culture ultimately affects client experience. Every program is designed with our clients in mind; we are "client-centric."

JOB PURPOSE

The Client Service Representative serves as the first point of contact for individuals seeking assistance and support. This role is responsible for providing high-quality customer service, managing client intake processes, maintaining accurate records, and supporting the efficient delivery of services. The position plays a vital role in promoting a welcoming environment that reflects the organization's mission to uphold dignity, compassion, and equity for every client.

RESPONSIBILITIES

• Handle daily front desk tasks, including phone inquiries, voicemail management, assisting with client check-in (drive-thru and walk-ins )


• Assist with clerical duties and provide general administrative support


• Assist in maintaining accurate records


• Schedule, and reschedule appointments efficiently


• Ensure precise client demographic data entry and regularly update profiles in Salesforce


• Respond to referrals from outside platforms

EDUCATION AND EXPERIENCE

• High school diploma or equivalent (required)


• 1 year of Non- Profit Experience (preferred)


• Bilingual in Spanish (required)


• 2 years of administrative, client services, preferably in a social services or community-based organization. (required)

KEY COMPETENCIES & SKILLS

• Demonstrates alignment with The Just One Project's mission, values, and client-centered approach


• Builds rapport with diverse populations with compassion, professionalism, and cultural sensitivity


• Provides high-quality client service with empathy and problem-solving focus


• Organized and detail-oriented in scheduling, data entry, and records management


• Maintains confidentiality and adheres to data privacy standards


• Communicates effectively, both verbally and in writing, with clients, volunteers, and internal teams


• Collaborates well across departments and with external partners


• Proactive and resourceful in resolving service delivery challenges


• Adaptable and responsive to shifting priorities and urgent client needs


• Proficient in Salesforce or other client management systems


• Experienced with Google Workspace (Gmail, Drive, Docs, Sheets, Slides, Calendar, Google Meet)


• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)


• Demonstrated experience in managing client information accurately and efficiently


• Preferred: Experience handling referrals and providing customer service in fast-paced environments

• This is a part-time position (approximately 20-25 hours per week, not exceeding 29 ).


• Standard work schedule is Monday-Friday, 7:30 am - 11:30 am with flexibility as needed.


• Occasional on-call or emergency support may be required.

ADDITIONAL INFORMATION

• Must attend six mandatory 'Pop Up & Give' events per year


• Must possess valid unrestricted driver's license and reliable transportation


• Must be able to pass a criminal background check and drug screening


• Must possess or be willing to obtain a valid Food Handlers Card

• Ability to sit, stand, and walk for extended periods throughout the workday.


• Ability to lift and carry up to 25 pounds as needed (e.g., moving boxes, program materials, or meal packages).


• Comfortable working in both office and community-based settings, including occasional outdoor exposure during client check-ins or meal delivery support.


• Ability to operate office equipment, computer systems, and telephone.

The Just One Project is an Equal Opportunity Employer. We value a diverse workplace and do not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or veteran status, in accordance with applicable laws.

Research shows that individuals from underrepresented groups often choose not to apply for jobs unless they meet every listed qualification - even though they are frequently well-qualified.