What are the responsibilities and job description for the Business Analyst (CX) position at The Jupiter Group?
Job Details
Collaborate with Product Managers and stakeholders to define business goals, prioritize enhancements, and develop detailed project roadmaps.
Assess value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with maximum value that are aligned with product strategy.
Communicate and comprehend user business needs and concerns and integrate that understanding with technical skills.
Provide expertise in all aspects of requirements gathering and planning of CRM systems.
Provide backlog management, iteration planning, and elaboration of the user stories.
Ensure that the development team always has an adequate amount of prior prepared tasks to work on.
Create & maintain strong working relationships with other members of the delivery team and the wider organization so that the overall team operates professionally and is seen as delivering desired business outcomes.
Collaborate with team members to identify needs and opportunities for improvement.
Successfully multi-task across several concurrent projects.
Some travel both Domestic and International maybe required (depending on the Project)
- Minimum 3 years of hands-on experience with CRM systems like Microsoft Dynamics 365, or Salesforce.
- Strong knowledge and understanding of Sales, Marketing, or Field Service Processes
- Experience working with CPQ (Configure, Price, Quote) platforms (OCPQ, PROS) is highly desirable
- Experience integrating CRM with ERP systems (JD Edwards or Oracle ERP Cloud, D365 F&O preferred)
- Familiarity with Power BI or Snowflake or other analytics tools is an asset
- Proven ability to translate business requirements into technical deliverables.
- Prior experience in the Oil & Gas industry is highly desirable.