What are the responsibilities and job description for the IT Help Desk Agent position at The Judge Group?
Customer Support Associate (Hybrid/Remote) |
Please add your top 2 shift preferences at the top of your resume.
Position Overview
- 12-month contract with potential extension up to 24 months
- Hybrid and remote opportunities available depending on assigned shift
- Some schedules require 2 days onsite and 3 days remote per week
- Overnight/off-hours shifts are fully remote
- Schedule may change based on business needs
- First-round interviews will be conducted via a one-way video interview platform, followed by live virtual or onsite interviews for selected candidates
Available Shifts (EST)
- 6:00 AM - 2:00 PM | Sun-Thu
- 1:00 PM - 9:00 PM | Sat-Wed
- 8:00 PM - 4:00 AM | Thu-Mon
- 9:00 AM - 5:00 PM | Mon-Fri
- 10:00 AM - 6:00 PM | Mon-Fri
- 11:00 AM - 7:00 PM | Mon-Fri
- 12:00 PM - 8:00 PM | Mon-Fri
All shifts include two paid 15-minute breaks and one unpaid 30-minute lunch.
Training
- Mandatory 3-week instructor-led training
- Monday-Friday, 8:30 AM-4:00 PM EST
- 35 hours per week
Requirements
- Reliable high-speed internet
- Wired Ethernet connection required (Wi-Fi not permitted)
- For hybrid schedules, candidates must live within commuting distance of the assigned office location and be able to work onsite 2 days per week
Additional Information
- Contract duration and extension eligibility are based on business needs, attendance, and performance.
- Shift assignments may change after training based on operational requirements.