Member Services Associate

The Member Services Associate provides frontline customer service assisting members and guests with inquiries, registrations, and transactions. This role is responsible for processing memberships, handling payments, maintaining accurate records, and ensuring a welcoming environment. The associate supports retention efforts by addressing member needs, promoting programs, and upholding center policies to enhance the overall member experience.

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to effectively communicate with members, colleagues and staff demonstrating respect and dignity for the person
• Must have a team player attitude with the ability to perform other job duties, functions, responsibilities as needed, required or assigned
• Simultaneous management of a variety of projects requiring varying levels of details
• Ability to communicate effectively with clients, vendors and staff
• Ability to provide consistent quality customer service
• Ability to engage in informal conversations with members
• Demonstrated ability to use and or learn computer software
• Excellent verbal and written communication skills
• Must be able to handle emergency situations in a calm manner
• Must have the ability to enforce all facility rules and policies in a gentle but firm manner to people of all ages and backgrounds
• Must maintain confidentiality concerning all members, guests, vendors and visitors
• Practices safe health behaviors including regular hand washing and wearing masks, shields and other protective PPE as required.
• Cleans and/or disinfects workspace, including computer, keyboards, mouse, desk phone, door handles, and other surfaces.  

GENERAL DUTIES RESPONSIBILITIES:

• Check in members and guests in order to track usage and visit log
• Provide tours and information to prospective members
• Sales - memberships, gallery items, personal training packages, etc.
• Answers phone calls and e-mails professionally and follow up as necessary
• Answers all facility/program related questions or directs to the appropriate staff person
• Assist members with financial transactions and account changes
• Assist in directing all members, guests, vendors and visitors to their destinations within the building
• Assure that the stations within department have the necessary supplies/flyers
• Ability to engage in informal conversations with members, guests and visitors
• Responsible for the care and cleaning of equipment and work space
• Communicate and enforce all facility rules and policies in a firm but customer service friendly manner
• Maintain all records and statistical reports in a timely and confidential a manner.

SPECIAL PHYSICAL AND MENTAL DEMANDS:

• Must be reliable to cover shifts and responsibilities without constant supervision
• Must be able to lift a minimum of 50 pounds
• Must be able to sit or stand for long periods of time
• Must be able to work nights and weekends and cover days shifts as needed

Education:

• High school diploma or equivalent (GED) required. Bachelors or Associates in business, communications, hospitality or a related field preferred.

Experience: 

• 1–2 years of customer service, front desk, or administrative experience, preferably in a community center, fitness facility, or membership-based organization.  
• Experience handling cash, credit card transactions, and membership databases or CRM software preferred.  
• Strong communication and interpersonal skills, with the ability to engage with diverse populations.  
• Previous experience in sales, hospitality, or recreation services can be an advantage.  

PART TIME JOB SHIFT SCHEDULE:

• Monday: 5pm - 8pm
• Tuesday: 5pm - 8pm
• Thursday: 5pm - 8pm
• Saturday: 7:15am - 3:15pm

Salary : $17