What are the responsibilities and job description for the CRM Administrator/Manufacturing Sales & Data Analyst position at The Joyce Agency, Inc.?
Company Description:
The Joyce Agency is a family-owned and operated manufacturers' representative agency located in Chantilly, Virginia, serving the Maryland, Washington, DC, and Virginia markets since 1982. We work with manufacturers of products for commercial and residential construction, data centers, fire safety, waterworks, and industrial projects. On a day-to-day basis, we are interacting with customers from all facets of the construction process – distributors, contractors, engineers, architects, developers, owners, and government entities.
We specialize in forming lifelong strategic partnerships with the leading manufacturers in the plumbing and HVAC industries. Our commitment to quality products, top-notch training, and an initiative-taking team fosters customer relationships that drive sales while building trust and mutual success.
Role Description:
We are seeking a CRM Administrator/Manufacturing Sales & Data Analyst to manage our CRM platform (Repfabric) and deliver clear, actionable sales insights to sales teams, management, and manufacturing partners. This role combines CRM administration, data analysis, and reporting to support performance tracking and informed decision‑making. This is a full-time, on-site position at our Chantilly office, Monday-Friday, 7:00 am-4:00 PM. *This position is not eligible for remote work.
Role Responsibilities:
- Manage and maintain the CRM system (Repfabric), including users, data accuracy, and evolving data collection needs.
- Monitor sales and commission data input process and accuracy from third‑party partners.
- Collect, clean, and analyze large volumes of sales data.
- Create reports, dashboards, and visualizations using Power BI for sales, leadership, and manufacturer reporting.
- Train and mentor employees on proper CRM usage and data best practices.
- Identify trends, patterns, and correlations within sales data beyond standard reporting.
- Work closely with management to develop and communicate performance metrics.
- Support special projects and ad‑hoc reporting needs, using AI tools where applicable to improve efficiency.
Required Qualifications:
- Bachelor’s degree in computer science, statistics, mathematics, supply chain, finance, economics, or a related field.
- Experience as a CRM Administrator or in data entry and database management. Prior experience with Repfabric CRM is a strong plus.
- Strong proficiency in Microsoft Excel, Word, and PowerPoint.
- Experience building dashboards and visualizations in Power BI.
- Comfortable working independently and managing priorities.
- Experience using AI tools to simplify or streamline complex tasks.
- U.S. citizenship and a valid driver’s license are required for travel to occasional work-related events and training.
Benefits:
At The Joyce Agency, we value our employees and offer competitive benefits, including paid time off, medical, dental, and vision insurance, 401 (k) plans, and opportunities for professional development, as well as community involvement with scheduled outreach events and in-house projects as a way of giving back to the community we serve and support.
Equal Opportunity Employer: The Joyce Agency is an equal opportunity employer and complies with applicable ADA regulations. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.
Join our team and become an integral part of our mission to provide
exceptional service and support to our valued customers!
To apply for this position, please send your resume and cover letter to careers@thejoyceagency.com.