Security Officer

Compensation Type

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

Location

The Joule Dallas, TX

Built in the 1920s, the neo-Gothic landmark building at 1530 Main Street was originally the Dallas National Bank. It dominated the downtown skyline during a thriving era of Dallas banking and West Texas oil booms. Downtown Dallas flourished through the ’80s, but as the 20th century drew to a close, it was a shadow of its former glory. A decade of development deals and massive renovations transformed the then-vacant bank building into a Forbes four-star boutique hotel. Aptly named after the international unit of energy, The Joule brought a charge to downtown Dallas when it opened in 2008. Through a series of further renovations and expansions as adjacent properties became available, The Joule has become a cultural, shopping, and dining destination—a forerunner in the renaissance of downtown Dallas.

Overview

The Safety and Security Officer is responsible for providing protection and communication with hotel guests and associates. They are also responsible for patrolling hotel premises to maintain security, detect and report fire, security and safety hazards and/or violations of rules and regulations. 

Responsibilities

• Use proper radio etiquette at all times.
• Maintain and review daily activity log.
• Maintain confidentiality with respect to guest and employee incidents.
• Check ID of visitors/employees as necessary.
• Maintain an awareness of legal limitation of position (local, state and/or federal ordinances).
• Assist guests to their rooms or assist guest’s w/entry into their rooms according to hotel standards.
• Respond to emergency situations, including medical, security, guest complaints, etc.
• Respond to altercations, and investigate.
• Monitor TV cameras.
• Administer First Aid/CPR as necessary.
• Check safety hazards.
• Complete Incident/Accident reports in a clear and concise manner.
• Monitor associates as they enter and exit the building.
• Conduct investigations relative to property losses, guest and employee accidents, and illnesses and crimes against the hotel.
• Patrol area to insure that areas are secure and free of unauthorized persons and disturbances.
• Issue and inventory pagers, radio equipment and keys on a daily bases, if applicable.
• Perform other duties as requested by management.

Qualifications

• High School diploma or equivalent and/or experience in a hotel or related field preferred.
• Must be Security Level 2 certified. 
• Flexible and long hours sometimes required.
• Heavy work - Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently and/or up to 20 pounds constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Ability to physically deter individuals who pose a threat to employee and/or guests
• Maintain a warm and friendly demeanor at all times.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.