What are the responsibilities and job description for the Guest Experience Manager position at The Joseph, a Luxury Collection Hotel, Nashville?
Who You Are
You love being the person both guests and your team can rely on; you're the "go-to". You're great at anticipating the needs of your team, and helping others feel like they are always one step ahead because what they need is done before they even have to ask. You like to stay busy, and when guest traffic slows, you always find other work to be done. Practical and approachable, you take pride in a well-groomed team while working in an upper upscale environment.
What You Do
You manage our team in ensuring every guest to the hotel is welcomed with a smile, and you make sure each associate taken care of with a sense of urgency. You train and coach your team for optimal performance. Special attention is paid to check ins and check outs, ensuring that the Guest Services team is providing a superb guest experience. Responding to guest and team concerns, training new team members, and building emotional connections are all part of your day to day.
WHERE YOU WORK
The Joseph, a Luxury Collection Hotel, Nashville, re-imagines the hotel experience. The hotel's modern expression is informed by the city's diverse maker-culture and is as focused on integrating the work of Nashville's artisans, chefs and craftsmen as it is that of its musicians. The Joseph's art program - incorporating both the local works of Tennessee artists and works from one of the world's most renowned art collections - deepens the hotel's offering and roots it firmly in Nashville for guests and visitors alike. Featuring 297 thoughtfully designed rooms and suites, as well as 22,000 square feet of event and meeting space, The Joseph will exceed the expectations of varied guests. In addition to impeccable service, The Joseph offers countless chances to enjoy unique and memorable experiences. From the front door to the rooftop, The Joseph is full of opportunities to encounter the unexpected.
WHY YOU'RE HERE
Why do you do what you do? Passion. Pride. Life. You are passionate about making that difference. Making the difference for every guest that walks through the doors of the hotel, and doing everything you can to ensure each of our guests has a memorable experience. You are here because the life you want is about providing exceptional service, and that is exactly what we do.
Benefits
The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law - Notice of Applicant Rights Under the Law.
You love being the person both guests and your team can rely on; you're the "go-to". You're great at anticipating the needs of your team, and helping others feel like they are always one step ahead because what they need is done before they even have to ask. You like to stay busy, and when guest traffic slows, you always find other work to be done. Practical and approachable, you take pride in a well-groomed team while working in an upper upscale environment.
What You Do
You manage our team in ensuring every guest to the hotel is welcomed with a smile, and you make sure each associate taken care of with a sense of urgency. You train and coach your team for optimal performance. Special attention is paid to check ins and check outs, ensuring that the Guest Services team is providing a superb guest experience. Responding to guest and team concerns, training new team members, and building emotional connections are all part of your day to day.
WHERE YOU WORK
The Joseph, a Luxury Collection Hotel, Nashville, re-imagines the hotel experience. The hotel's modern expression is informed by the city's diverse maker-culture and is as focused on integrating the work of Nashville's artisans, chefs and craftsmen as it is that of its musicians. The Joseph's art program - incorporating both the local works of Tennessee artists and works from one of the world's most renowned art collections - deepens the hotel's offering and roots it firmly in Nashville for guests and visitors alike. Featuring 297 thoughtfully designed rooms and suites, as well as 22,000 square feet of event and meeting space, The Joseph will exceed the expectations of varied guests. In addition to impeccable service, The Joseph offers countless chances to enjoy unique and memorable experiences. From the front door to the rooftop, The Joseph is full of opportunities to encounter the unexpected.
WHY YOU'RE HERE
Why do you do what you do? Passion. Pride. Life. You are passionate about making that difference. Making the difference for every guest that walks through the doors of the hotel, and doing everything you can to ensure each of our guests has a memorable experience. You are here because the life you want is about providing exceptional service, and that is exactly what we do.
Benefits
- Medical/Dental/Vision
- Company paid Life insurance
- 401K
- Paid Time Off
- Free Meals during work
- Discounted room benefits
- Free parking
The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law - Notice of Applicant Rights Under the Law.
