HR Generalist/Benefits Account Manager

Job Description

Human Resources Generalist / Employee Benefits Account Manager

Our client is seeking an experienced Human Resources Generalist / Employee Benefits Account Manager to join their growing team. This unique role combines HR generalist responsibilities with employee benefits account management.

The ideal candidate will bring a strong background in employee benefits and HR, ideally from an insurance agency, benefits brokerage, or PEO environment. This is an excellent opportunity for someone who enjoys both client-facing benefits work and hands-on HR responsibilities and is looking for a role with variety, flexibility, and meaningful impact.

Key Responsibilities

Employee Benefits Account Management

• Manage and maintain relationships with employee benefits clients
• Serve as a trusted resource and primary point of contact for client needs
• Support benefits administration, renewals, open enrollment, and employee communications
• Assist clients with benefit plan questions, issues, and ongoing service needs
• Coordinate with carriers, vendors, and internal teams to ensure a high level of client service
• Help educate employees and clients on benefit offerings and plan changes
• Review plan information and identify opportunities to improve client service and benefits programs
• Provide proactive communication and follow-up throughout the benefits lifecycle
• Maintain accurate client documentation and ensure timely completion of deliverables
• Serve as a team lead or senior resource for benefits-related activities as needed
  
  

Human Resources

• Manage recruiting activities from job posting through offer stage, including proactive candidate sourcing
• Coordinate employee onboarding and offboarding
• Create and maintain job descriptions
• Support employee relations matters and advise managers on performance and workplace issues
• Assist with employee documentation, corrective actions, and policy-related matters
• Manage unemployment claims and related documentation
• Support HR compliance and policy administration
• Help ensure consistent employment practices and minimize organizational risk
• Provide day-to-day HR support to employees and managers
• Serve as a resource to leadership on HR-related questions and best practices
• Provide backup support for payroll and benefits administration when needed
  
  

Qualifications

• 5 years of HR generalist and/or employee benefits experience
• Strong background in employee benefits account management
• Experience working in an insurance agency, benefits brokerage, PEO, or similar environment strongly preferred
• Experience managing client relationships and serving as a primary account contact
• Previous experience in a team lead, senior account manager, or similar benefits-focused role preferred
• Strong recruiting and employee relations experience
• Knowledge of employment law and HR compliance practices
• Strong understanding of employee benefits and benefits administration
• Excellent verbal, written, and interpersonal communication skills
• Highly organized with strong attention to detail and follow-through
• Ability to work independently, prioritize multiple responsibilities, and exercise sound judgment
• Strong client-service mindset with the ability to build trusted relationships
• SHRM or HRCI certification is a plus
  
  

Why This Opportunity?

• Competitive Compensation: $80,000–$85,000 base salary company bonus
• Hybrid work environment.
• Work from home Tuesdays and Fridays for most of the year
• During Q4, Fridays are remote
• Summer hours include an early Friday departure