Commercial Insurance Account Manager

Job Description

Commercial Lines Account Manager (CLAM)

Job Summary

Seeking a dedicated and detail-oriented Commercial Lines Account Manager (CLAM) to join a well-established and family-owned agency. With over 100 years of history, mid-sized firm prides itself on maintaining a close-knit, family-oriented culture while offering the tools and resources of a larger organization. Recognized as a "Best Practice Agency" for 15 years and awarded as one of the best in the country for revenue in 2020, committed to excellence and continuous improvement. This is a hybrid role, offering a balance of in-office and remote work after a 60-day training period.

Compensation Package

• Salary: Up to $85,000 annually, based on experience.
• Health Benefits: 100% employer-paid health insurance for the employee, with an option to upgrade for a lower deductible at $80/month.
• 401(k): Employer match of up to 4% if the employee contributes 5%.
• Work Schedule: Hybrid model (3 days in-office, 2 days remote) following a 60-day onsite training period.
  
  

Responsibilities

• Manage a generalist book of business, with a focus on contractor accounts (approximately 40% of the book).
• Handle accounts ranging from under $25,000 to $150,000 in premium, with a few larger accounts.
• Service a book of business consisting of 100-120 policies, primarily small accounts.
• Oversee renewals, including marketing renewals independently.
• Collaborate with outsourced teams for processing, certificates, and document retrieval.
• Ensure high attention to detail in all aspects of account management.
• Provide exceptional customer service to clients, maintaining strong relationships and addressing their needs promptly.
  
  

Qualifications/Requirements

• Experience: Proven experience in servicing and managing commercial lines accounts, with a strong focus on renewals.
• Skills: Exceptional attention to detail and organizational skills.
• Technical Proficiency: Familiarity with AMS360, Outlook, and RingCentral is preferred.
• Licenses/Designations: Relevant licenses or designations are required or preferred.
• Work Environment: Ability to work in a hybrid model, with an initial 60-day onsite training period.