Safety & Security Associate

About JONES CENTER
For 30 years, Jones Center has been a trusted community anchor for Northwest Arkansas—a place where everyone can learn, play, and thrive together. With 600,000 annual visitors and a mission to fuel community connections and cultivate spaces and experiences for all, we serve as a dynamic hub for education, recreation, arts, and nonprofit sustainability. Through our Jones Community for Nonprofits campuses, we empower more than 100 mission-driven organizations, strengthening the social fabric of our region.

Job Summary

The Safety & Security Associate will promote a safe, secure, and welcoming campus environment where guests, tenants, staff, and community members of all backgrounds can come and enjoy our facilities. Ensure that everyone is following proper safety procedures and protocols and identify and eliminate any hazards that may be present in the workplace. This role is responsible for providing security detail outlined in the post orders and establishing working relationships with customers, local law enforcement, and fire departments. This position will always perform job duties with a constant awareness of surroundings, noting all activity in the assigned area, maintaining a professional image, and consistently demonstrating excellent customer service. This position will require flexibility with after-hours and weekend events and availability by personal cell phone and/or other similar communication devices as needed.

Schedule

• Wednesday through Sunday
• 3:30 PM – 12:00 AM (Midnight)

Main Responsibilities

• Be on time and report to post in full uniform.

• Maintain a professional image that includes greeting customers, visitors, and employees politely and kindly.

• Be proactive in knowing all revisions to post orders and general information from The Jones Center.

• Continuously monitor cameras or equipment as outlined in the post orders.

• Secures premises and personnel by patrolling property, monitoring surveillance equipment, and access points. diligently report any suspicious activity and investigate accidents and criminal acts.

• Maintain a working knowledge of all emergency policies, procedures, and regulations to respond to alarms, incidents, and emergencies.

• Complete Daily Activity Reports, Logbook Entries, Incident Reports, and all relevant reports related to job assignments.

• Make recommendations to management on better safety and loss prevention processes as identified during daily routine.

• Know about any life safety systems, fire panels, CCTV system computers, and other equipment to complete job assignments. Ensure continuous and safe operation of all elevators and access doors. Know authorized contractor personnel who are responsible for the maintenance and upkeep of equipment.

• Ensure training and compliance guidelines are met as outlined by The Jones Center.

• Communicate daily with the Director of Safety and Security about any security issues or changes that need to be considered or implemented.

• Assist managers and employees with the safety and security policies and processes.

• Maintains the confidentiality of any information encountered.

• Ability to perform First-Aid when necessary.

• Defuse potential volatile situations and intervene when necessary.

Additional Responsibilities

• Able to perform other general duties and special projects assigned.

Minimum Qualifications

Required Skills and Abilities

• Excellent interpersonal and customer service skills.

• Ability to be a hands-on, results-oriented employee, handling multiple priorities simultaneously.

• Ability to facilitate progressive change, work as part of a team and follow directions.

• Work with a sense of urgency.

• Strong oral and written communication skills.

• Constant and dedicated vigilance.

• Reliable Transportation.

• Willingness and ability to work a flexible schedule.

Education, Training, and Experience

• High School Diploma or equivalent combination of education, training, and experience.

• At least one year of experience in a similar role.

• CPR/First AID Certified or ability to complete CPR/First-Aid Training.

• Ability to Obtain Private Security Officer License.

Physical Requirements

• Ability to remain stationary, occasionally standing or sitting for prolonged periods.

• Ability to lift 50 pounds occasionally.

• Ability to twist, turn, bend, stand, climb stairs, and walk as required to perform the duties associated with the role.