Sr AD SIG Ops & QA

Overview

GENERAL SUMMARY:

The Senior Associate Director, SIG Operations and Quality Assurance is responsible for assisting the Director of Standards Interpretation in addressing complex department operations issues affecting internal and external customers.  They will also implement and manage large projects that may reach across divisions within the Enterprise in addition to assisting the Director of Standards Interpretation in the clinical support of technology enhancements.  They will manage the operations of the Quality Assurance Program for the Standards Interpretation Group.   They will ensure ongoing operational effectiveness of day-to-day SIG Operations by supporting the SIG Team Leaders.  In addition, they will provide interpretation of all Joint Commission standards with special emphasis on standards issues related to specific settings, professional disciplines, or accreditation programs. 

Combines systems analysis skills with in-depth general and program-specific knowledge to evaluate health care organizations’ compliance and ability to provide high quality, safe patient care. Participates as a consultant in the development and revision of standards and survey process. Participates in ongoing accreditation services and special projects. Serves as faculty for surveyor and other education programs and represents the Joint Commission as liaison to various professional organizations. Will ensures that accredited organizations receive excellent customer service and that their accreditation needs are met.

Responsibilities

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Qualifications

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Healthcare clinician with master’s degree required

• 7 years of progressive leadership or supervisory experience and current clinical knowledge.

• Demonstrated analytical, inductive and deductive reasoning skills. Knowledge of statistical analysis processes.

• Demonstrated excellent customer relationship management skills.

• Demonstrated positive peer and leadership relationships

• Interpersonal skills to interact effectively with individuals at various levels both inside and outside of the organization, often in sensitive situations.

• Strong writing and speaking skills.

• Demonstrated ability to function well in a fast-paced, highly visible and challenging environment.

• Demonstrated ability to problem solve and manage multiple priorities meeting and/or exceeding customer expectations with regards to turn around time and quality of the response/interaction.

• Strong computer skills preferred including word processing, presentation software and databases.

• Yellow belt RPI Certification required

WORKING CONDITIONS:

• Must be able to lift 25 pounds

• Must be able to climb stairs and ladders and work in settings with infectious diseases

• Must be able to travel up to 20% of work time.

This job description is intended to describe the general nature and level of work performed by an employee assigned to this position. The description is not an exhaustive list of all duties, responsibilities, knowledge, skills, and abilities, and working conditions associated with this position

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Max

Salary : $117,000 - $156,000