Front Desk Coordinator (Sales-Driven, Customer-Facing)

Front Desk Coordinator (Sales-Driven, Customer-Facing)The Joint Chiropractic – Groton, CTPay: $18–$22/hour base commission bonusesSchedule: Full-time or Part-timeClinic hours typically 10am–7pm (evenings and weekends required)Our MissionAt The Joint Chiropractic, our mission is simple: make routine chiropractic care affordable, convenient, and accessible so more people can feel and move better every day.Wellness Coordinators play a direct role in that mission by helping patients understand their options and commit to consistent care that delivers results.About the RoleThe Wellness Coordinator is a front-line sales and customer experience role. You are the first and last impression of the clinic and play a direct role in driving revenue through membership sales.This is not a passive front desk job. It is a goal-driven sales position in a fast-paced retail wellness environment.If you are loud, outgoing, confident, and comfortable asking for the sale, this role may be a great fit. If you are uncomfortable being measured by performance, this is not the role for you.This role is best suited for individuals who are energized by constant interaction and naturally enjoy talking to people all day.Core ResponsibilitiesBuild immediate rapport with members and prospective patients; make every person feel welcomed, seen, and comfortable the moment they walk inNaturally carry conversations with ease, warmth, and confidence in a retail environmentEngage patients proactively rather than waiting to be approachedEducate patients on chiropractic care, visit options, and memberships in clear, relatable languageConfidently present pricing and ask for commitmentConvert new patients into recurring membersFollow established sales scripts while sounding natural and conversationalAnswer phones, schedule visits, and process payments accuratelyMaintain accurate records in the clinic computer systemSupport smooth clinic flow and daily operationsParticipate in opening and closing procedures to ensure the clinic is ready for patientsMaintain a clean, organized, and professional clinic environment, including light cleaning of common areas and restrooms as neededPerformance ExpectationsThis is a sales-driven role. Continued employment is contingent upon meeting performance expectations after training.Core Metrics (measured weekly and monthly):Membership conversion rate: Target 60–70% of new patientsMonthly membership sales:Full-time: 40–60 new membershipsPart-time: Prorated based on hours workedTop performers earn additional commission and advancement opportunities.Required QualificationsProven sales experience (retail, fitness, wellness, hospitality, or service-based sales)Naturally loud, outgoing, and socially confident — this energy must come naturallyComfortable initiating conversations and speaking clearly and confidently to strangers throughout the dayAble to memorize scripts and deliver them conversationallyStrong computer skills and ability to learn new systems quicklyComfortable making outbound sales and follow-up callsReliable, punctual, and professionalWilling to accept coaching, feedback, and accountabilityPreferred QualificationsBilingual English/Spanish highly preferredBackground in fitness, wellness, or healthcareExperience with membership or recurring billing modelsCRM or EMR system experienceBasic knowledge of anatomy or wellness conceptsProfessional StandardsBusiness professional dress code requiredClean, polished, and professional appearance at all timesAbility to stand and remain engaged for full shiftsFast-paced, high-energy customer interaction throughout the dayCompensation & Benefits$18–$22/hour base payCommission-based bonuses tied to performanceFull-time benefits include:Health Reimbursement Arrangement (HRA)Paid holidaysPaid time off (PTO)Growth OpportunityHigh performers may advance into:Senior Wellness CoordinatorLead Front Desk / Operations supportFuture clinic leadership rolesYou are applying to work with a franchisee of The Joint Chiropractic. If hired, the franchisee will be your only employer.Powered by JazzHRMYlLmeIpjB

Salary : $18 - $22