What are the responsibilities and job description for the Franchise Business Consultant - Nationwide position at The Joint Chiropractic?
About the Company
The Joint Corp. in Scottsdale, AZ is a public company that revolutionized access to chiropractic care when it introduced its retail healthcare business model in 2010. Today, it is the nation’s largest operator, manager and franchisor of chiropractic clinics through The Joint Chiropractic network. The company is making quality care convenient and affordable, while eliminating the need for insurance, for millions of patients seeking pain relief and ongoing wellness. Seeing over 12 million patient visits annually, The Joint Chiropractic is a key leader in the chiropractic industry. Ranked number one on Forbes’ 2022 America's Best Small Companies list, number three on Fortune’s 100 Fastest-Growing Companies list and consistently named to Franchise Times “Top 400 Franchises” and Entrepreneur’s “Franchise 500®” lists, The Joint Chiropractic is an innovative force, where healthcare meets retail.
Position Summary:
The Joint Chiropractic is seeking a dynamic and strategic Franchise Business Consultant to support franchise clinics in achieving operational excellence, driving growth, and delivering exceptional patient experiences. This field-based role acts as a collaborative partner to franchise owners - bringing a balanced, solutions-oriented, and generalist approach across all aspects of clinic operations. The ideal candidate provides hands-on coaching, business insights, and operational support to help clinics thrive in alignment with The Joint Chiropractic’s mission and values, while avoiding a compliance or audit-driven style.
Key Responsibilities:
At The Joint Chiropractic, we understand that our greatest asset is our people and the
dedication they bring to our mission. Since our founding in 1999, we have expanded to
nearly 1,000 clinics, thanks to the hard work and commitment of our employees. We are dedicated to investing in our team by offering a variety of valuable benefits that foster a healthy and fulfilling work environment.
Work/Life Balance
We prioritize work-life balance through shorter meeting times, hybrid schedule, and a
supportive atmosphere, allowing you to manage your personal and professional
commitments effectively.
Comprehensive Health Benefits
We provide robust health benefits, including medical, dental, and vision coverage, along with a 401(k) plan featuring a generous match. Our commitment to your well-being also includes a complimentary Joint membership, ensuring you receive regular adjustments for optimal health.
Engaging Company Culture
Join us for exciting company-sponsored events like holiday parties, “Bring Your Kid to
Work Day,” and fun contests. We foster a vibrant corporate environment where you can
connect with colleagues and enjoy memorable experiences together.
On-Site Amenities
Take advantage of our beautiful on-site gym and fully stocked kitchen, designed to
enhance your health and wellness throughout the workday.
Career Development and Support
We believe in nurturing your career through continuous coaching, training, and
collaboration. Our transparent communication culture includes regular all-hands
meetings, communication emails, and one-on-one check-ins to ensure everyone is
aligned and supported.
Employee Recognition
We celebrate our team’s achievements through various recognition initiatives, ensuring that every employee feels valued for their hard work and contributions. A highlight is the “Action Hero Award” which is personally selected by our CEO, Sanjiv Razdan.
Diversity, Equity & Inclusion
At The Joint Chiropractic, we embrace diversity in all its forms and strive to create a
culture where everyone feels welcome and supported. We believe in fostering an
environment where every individual’s voice is heard and respected.
Join us at The Joint Chiropractic, where your growth and well-being are our top
priorities, and together, we can create a positive and inclusive workplace for all.
#LI-Hybrid
The Joint Corp. in Scottsdale, AZ is a public company that revolutionized access to chiropractic care when it introduced its retail healthcare business model in 2010. Today, it is the nation’s largest operator, manager and franchisor of chiropractic clinics through The Joint Chiropractic network. The company is making quality care convenient and affordable, while eliminating the need for insurance, for millions of patients seeking pain relief and ongoing wellness. Seeing over 12 million patient visits annually, The Joint Chiropractic is a key leader in the chiropractic industry. Ranked number one on Forbes’ 2022 America's Best Small Companies list, number three on Fortune’s 100 Fastest-Growing Companies list and consistently named to Franchise Times “Top 400 Franchises” and Entrepreneur’s “Franchise 500®” lists, The Joint Chiropractic is an innovative force, where healthcare meets retail.
Position Summary:
The Joint Chiropractic is seeking a dynamic and strategic Franchise Business Consultant to support franchise clinics in achieving operational excellence, driving growth, and delivering exceptional patient experiences. This field-based role acts as a collaborative partner to franchise owners - bringing a balanced, solutions-oriented, and generalist approach across all aspects of clinic operations. The ideal candidate provides hands-on coaching, business insights, and operational support to help clinics thrive in alignment with The Joint Chiropractic’s mission and values, while avoiding a compliance or audit-driven style.
Key Responsibilities:
- Serve as a well-rounded business partner to franchise owners, offering support across operations, finance, staffing, marketing, and patient experience - focusing on driving results, not just reviewing performance
- Coach franchisees on staffing strategies, onboarding processes, and team development to build strong, service-oriented clinic teams
- Provide guidance and tools to help clinics measure, understand, and enhance the patient experience
- Review Profit & Loss statements with franchisees and offer data-informed recommendations and action plans to strengthen financial performance
- Support site selection and new clinic development, including guidance on market strategy, timelines, and execution of license agreements
- Collaborate with franchisees to increase active membership and implement growth strategies through effective local marketing and patient retention efforts
- Encourage and support participation in local marketing Co-ops to enhance regional brand presence and drive patient traffic
- Analyze clinic performance trends and KPIs to identify opportunities and coach toward continuous improvement
- Help maintain proper staffing levels to support consistent clinic hours and maximize patient access
- Partner with new franchisees to successfully launch clinics and achieve operational and financial targets within their first year
- Encourage growth and expansion among top-performing franchisees while providing direct, constructive coaching to address underperformance as needed
- Build strong relationships with franchisees through regular communication, trust-based support, and a partnership-focused mindset
- Promote active participation in system-wide meetings, training, and brand initiatives to foster alignment and ongoing development
- 3 years of multi-unit operations experience, preferably within franchising, retail, health, or wellness industries
- Bachelor’s degree in business, operations, or a related field preferred
- Demonstrated ability to coach and influence business owners or managers across a wide range of operational areas
- Strong generalist skill set - able to support staffing, training, marketing, financial planning, and patient experience with confidence and credibility
- Experience analyzing P&Ls and creating actionable plans for performance improvement
- Understanding of real estate/site selection processes and the timelines associated with opening new clinics, including license agreement execution
- Experience participating in or supporting local marketing Co-ops is a plus
- Strong interpersonal and communication skills with the ability to build effective partnerships
- Self-motivated, highly organized, and able to manage multiple priorities in a field-based environment
- Open to candidates nationwide; willingness to travel regularly within the assigned region is required, including frequent daily and weekly travel in the field.
- $100,000-$110,000 DOE plus incentive compensation
- Medical, Dental, Vision
- 401k w/company match
- PTO Accrual
At The Joint Chiropractic, we understand that our greatest asset is our people and the
dedication they bring to our mission. Since our founding in 1999, we have expanded to
nearly 1,000 clinics, thanks to the hard work and commitment of our employees. We are dedicated to investing in our team by offering a variety of valuable benefits that foster a healthy and fulfilling work environment.
Work/Life Balance
We prioritize work-life balance through shorter meeting times, hybrid schedule, and a
supportive atmosphere, allowing you to manage your personal and professional
commitments effectively.
Comprehensive Health Benefits
We provide robust health benefits, including medical, dental, and vision coverage, along with a 401(k) plan featuring a generous match. Our commitment to your well-being also includes a complimentary Joint membership, ensuring you receive regular adjustments for optimal health.
Engaging Company Culture
Join us for exciting company-sponsored events like holiday parties, “Bring Your Kid to
Work Day,” and fun contests. We foster a vibrant corporate environment where you can
connect with colleagues and enjoy memorable experiences together.
On-Site Amenities
Take advantage of our beautiful on-site gym and fully stocked kitchen, designed to
enhance your health and wellness throughout the workday.
Career Development and Support
We believe in nurturing your career through continuous coaching, training, and
collaboration. Our transparent communication culture includes regular all-hands
meetings, communication emails, and one-on-one check-ins to ensure everyone is
aligned and supported.
Employee Recognition
We celebrate our team’s achievements through various recognition initiatives, ensuring that every employee feels valued for their hard work and contributions. A highlight is the “Action Hero Award” which is personally selected by our CEO, Sanjiv Razdan.
Diversity, Equity & Inclusion
At The Joint Chiropractic, we embrace diversity in all its forms and strive to create a
culture where everyone feels welcome and supported. We believe in fostering an
environment where every individual’s voice is heard and respected.
Join us at The Joint Chiropractic, where your growth and well-being are our top
priorities, and together, we can create a positive and inclusive workplace for all.
#LI-Hybrid
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