ARB Specialist - Patient Reactivation & Retention

ARB Specialist – Patient Reactivation & Retention

Location: Fort Lauderdale, Florida – On-Site
Position Type: Full-Time
Pay: $15/hour Commission

About the Role

The Joint Chiropractic is looking for an ARB Specialist to join our team and help reconnect patients who have fallen out of their recommended chiropractic care.

This is a patient-focused, results-driven role. You will work with patients across our Texas, Oklahoma, and South Florida clinics, helping them understand their options and find a way to return to the care their chiropractor has prescribed.

If you enjoy talking with people, building relationships, overcoming objections, and helping patients take the next step, this could be a great fit.

What You’ll Do

• Work the ARB Leaky Bucket daily to identify patients who need to be reactivated
• Contact patients primarily by phone, with SMS and email follow-up as needed
• Have genuine conversations with patients about why they stopped coming and what may help them return
• Reconnect patients with the care recommended by their DC
• Educate patients on the flexibility and affordability of the Align Program when appropriate
• Address common concerns and objections with confidence and professionalism
• Prioritize urgent ARB opportunities and consistently exhaust contact efforts
• Accurately document all contact attempts, conversations, and outcomes in the ARB tracker
• Follow established scripts, processes, and follow-up expectations
• Work closely with District Managers and clinic teams to support patient retention and Active Member growth
• Help create a positive patient experience during every interaction

What We’re Looking For

We’re looking for someone who is:

• Comfortable making calls and having real conversations with patients
• Confident asking questions and overcoming objections
• Persuasive without being pushy
• Patient, personable, and genuinely helpful
• Motivated by goals, results, and commission
• Organized and consistent with follow-up
• Comfortable working independently and managing a daily workload
• Able to follow established processes while still connecting naturally with patients
• Comfortable working with patients across multiple clinic locations

Experience That Could Be a Great Fit

Experience in any of the following is a plus:

• Patient retention or reactivation
• Membership sales or customer retention
• Healthcare, chiropractic, dental, or wellness
• Fitness or membership-based businesses
• Inside sales or call center
• Customer service
• Appointment scheduling or follow-up

You do not need chiropractic experience. We will train the right person on our systems, processes, and patient communication approach.

Why Join Us?

• $15/hour commission
• Full-time opportunity
• Work alongside an experienced District Manager and clinic team
• Training and support provided
• Opportunity to directly impact patient retention and clinic growth
• Be part of a growing healthcare organization focused on making chiropractic care accessible and convenient

The Goal

Every ARB represents a patient who was previously connected to chiropractic care.

Your job is to reopen that conversation, understand what is keeping the patient away, and help them find a path back to the care their doctor recommended.

If you are energetic, confident, compassionate, and motivated by helping people while achieving measurable results, we want to hear from you!

Pay: From $15.00 per hour

Expected hours: 30.0 – 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Application Question(s):

• Are you seeking Full Time or Part Time Employment?
• What days/hours are you available for work on a weekly basis?

Work Location: In person

Benefits:

Salary : $15