Yardi Specialist II - Remote

COMPANY SUMMARY

The John Stewart Company is a full-service housing management, development and consulting organization that began in 1978 with a commitment to providing high quality service in the affordable housing sector. We work to enrich the lives of our residents and employees, while delivering our services cost‐effectively, efficiently and with the highest levels of professionalism, compassion, integrity and respect.

SUMMARY OF THE POSITION

The Yardi Specialist II is responsible for system support, training and maintenance of Yardi products. The role requires understanding of the Yardi property management software and affordable housing property management; strong communication skills; and a competent command of spreadsheet software (Excel) to satisfactorily perform required duties. Demonstrated training and/or customer support experience is a must. An ability to work within a team structure and accept and use input from others is essential in order to meet the deadlines for report deliverables and coordinate with other JSCo personnel.

• Salary Range $85,000-$95,000/year
• Position will be full-time remote, some travel required to CA to help with in-person training
  
  
  

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Essential Functions Include But Are Not Limited To

Application Support

Provide oversight and maintenance of the Yardi products (Voyager, Rent Café, Aspire)

Evaluate and test new modules and functionality for implementation and rollout

Troubleshoot Yardi application issues

Coordinate system corrections with Yardi support as needed

Mentor, train and support team members

Project Management

Under the direction of the Yardi Systems Manager, support the setup of new properties in Yardi, including the conversion of new and existing properties from other software systems (Yardi (Y2Y), Boston Post/MRI, Onesite, Entrata etc.)

Provide recommendations for supporting the Yardi products (Voyager, Rent Café, Aspire)

Under the direction of the Yardi Systems Manager, lead and manage Yardi-related product rollouts (ex. Mobile Maintenance, Rent Café Workflows, Budget & Forecasting, Asset Management etc.)

Yardi Product Training

• Host Go Live training rollout calls for newly converted properties
• Lead on the Aspire LMS to ensure training content is up to date and specific to JSCO policy and procedure
• Host specified training sessions as determined by team. This will include webinars, and may on occasion include in-person training
• Provide recommendations regarding property and accounting staff training
• Assist in hosting weekly Yardi Q&A training calls
• Help Desk
• Assist with Yardi-related customer response efforts on Zendesk - primarily to JSCo staff, as well as vendors and other partners
• Help create and maintain macro responses for common help desk tickets
• Review completed tickets and reporting to determine and recommend training needs among common ticket submissions
  

Other Job Functions

• Assist with special projects as assigned by Yardi Systems Manager or Director of Information Systems
• Make recommendations to improve the Yardi product utilization for all Yardi platforms
  
  
  

To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SKILL

• Strong analytical, time management and organizational skills
• Strong written and verbal communication skills
• Strong project management skills
• Ability to assist and support others
• Ability to effectively communicate complex technical information to non-technical users
• Accurate and attentive to detail
• Strong computer application skills in various accounting software systems
  
  
  

KNOWLEDGE

• Knowledge of the Yardi application including the Affordable Housing module
• Working knowledge of accounting principles and accounting and AP policies and procedures.
• Working knowledge of affordable housing property management program, policies and procedures
• Demonstrated knowledge on Microsoft Office programs such as WORD, EXCEL, and OUTLOOK are essential.
  
  
  

Experience

• Demonstrated experience in problem identification, analysis, recommendation of options and development of logical and workable solutions.
• Ability to work independently and contribute to the team’s success.
• Demonstrated ability to adapt and function in a diverse environment.
• At least four years Yardi system experience, preferably in system support and training
  
  
  

Working Conditions/ Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Description Revision

This is not necessarily a complete list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. This job description replaces all previous descriptions for this position.

Benefits for Employees who work 30 hours/week -

• Medical, dental and vision care; preventative medical care paid at 100%.
• Vacation leave of up to ten days per year in the first year.
• Up to 72 hours of sick time per year.
• Flexible Spending Accounts for Health Care and Dependent Care.
• Company paid Life AD&D Long Term Disability.
• Free, confidential counseling through our Employee Assistance Program.
• Commuter benefit program.
• Discounts for AT&T and ClassPass.
• $50 annual Wellness Reimbursement.
• Matching 401(K) Retirement Savings Plan of up to 2% of your compensation (for any employee who works 20 hours or more per week).
  
  
  

Benefits for Employees who work less than 30 hours/week -

• Free, confidential counseling through our Employee Assistance Program.
• Commuter benefit program.
• Discounts for AT&T and ClassPass.
• $50 annual Wellness Reimbursement.
• Matching 401(K) Retirement Savings Plan of up to 2% of your compensation (for any employee who works 20 hours or more per week)
• Up to 72 hours of sick time per year.
  
  
  

The John Stewart Company provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, or any other consideration made unlawful by federal, state, or local laws.

The John Stewart Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative.

Effective January 1, 2020, the California Consumer Privacy Act requires businesses that meet certain minimum threshold requirements to provide a “notice at collection” to applicants for employment who reside in California. The notice at collection describes the categories of personal information to be collected about these California applicants and the purposes for using that personal information. Therefore, we have posted the Company’s “Notice At Collection For California Applicants” here. Please review this Notice at your convenience.