Concierge / Front Desk Agent

The Jefferson, Washington DC is seeking a Concierge / Front Desk Agent to join the team at our award-winning luxury hotel. The Jefferson celebrates numerous accolades for both service and its food and beverage program, including distinctions from Forbes Travel Guide and Condé Nast Traveler.

Position Summary

The Concierge / Front Desk Agent is responsible for creating exceptional guest experiences from arrival through departure. As one of the primary points of contact for guests, this role combines traditional front desk responsibilities with personalized concierge services, ensuring each guest receives warm, attentive, and seamless service throughout their stay. The ideal candidate is passionate about hospitality, possesses extensive knowledge of Washington, DC, and is committed to delivering the highest level of luxury service.

Essential Responsibilities

Front Desk Operations

• Welcome, register, and check out guests in an efficient, friendly, and professional manner.
• Handle guest arrivals, departures, room assignments, and billing inquiries accurately.
• Respond to guest requests and concerns promptly, ensuring complete guest satisfaction.
• Maintain detailed knowledge of hotel services, amenities, policies, and promotions.
• Process guest payments and maintain accurate records in the property management system.
• Handle all incoming calls in a professional and courteous manner.
• Assist with duties in the areas of Front Services, Call Center, Concierge, and Food & Beverage as needed.
• Resolve guest concerns efficiently and appropriately while maintaining a positive guest experience.
• Collaborate with all hotel departments to ensure seamless service delivery.

Concierge Responsibilities

• Provide personalized recommendations for dining, entertainment, cultural attractions, transportation, and local experiences throughout Washington, DC.
• Coordinate guest room reservations, dining reservations, room service requests, and transportation arrangements.
• Arrange restaurant reservations, transportation, sightseeing tours, tickets, and special guest requests.
• Anticipate guest needs and proactively create memorable experiences.
• Develop and maintain relationships with local businesses, attractions, and service providers.
• Conduct pre-arrival communication with guests as needed.
• Assist VIP guests with personalized itineraries and special arrangements.

Qualifications

• Previous guest service, front office, concierge, or related hospitality experience in a luxury hotel or similar environment preferred.
• Strong knowledge of Washington, DC attractions, dining, cultural venues, and transportation options preferred.
• Polished, professional, and welcoming demeanor with exceptional verbal and written communication skills.
• Demonstrated ability to provide personalized service and build positive guest relationships.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency with hotel management systems and Microsoft Office applications preferred.
• Ability to work independently while contributing effectively as part of a team.

Schedule Requirements

This position requires scheduling flexibility, including the ability to work mornings, evenings, weekends, holidays, and special events as business demands require.

Benefits

Independently owned and operated, The Jefferson, Washington DC offers competitive wages and a comprehensive benefits package, including:

• Paid Time Off
• 401(k) with Company Match
• Three Medical Plan Options with Generous Employer Contributions
• Dental and Vision Insurance
• Flexible Spending Account (FSA)
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• Wellness Benefits
• Employee Assistance Program
• Commuter Benefit Program

Equal Opportunity Employer

The Jefferson, Washington DC is an Equal Opportunity Employer committed to fostering a diverse, inclusive, and welcoming workplace. We do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, gender identity, age, marital status, veteran status, disability, or any other protected characteristic under applicable law.