Operations Administrative Coordinator - Lancaster, PA - day shift

Operations Administrative position is available to provide clerical support to our Operations team at our facility in Lancaster, PA. We have an opportunity for someone who enjoys attention to detail, multi-tasking while meeting tight deadlines. Responsibilities will include but are not limited to:

Responsibilities:

• • Order & Workflow Administration
    • Print, collate, and distribute orders; monitor completion through WMS checks.
    • Troubleshoot and resolve order issues; escalate complex problems appropriately.
    • Maintain printer workflows and troubleshoot basic device issues.
  • Client Service Support
    • Upload and manually enter orders; set up/edit item masters.
    • Generate and distribute status and performance reports.
    • Release special projects to Operations and ensure requirements are met.
  • Documentation & Billing
    • Manifest and invoice orders accurately and on time.
    • Prepare purchase orders for Operations supplies and services.
  • Operational Flex
    • Assist with picking, packing, kitting, and shipping during capacity gaps.
    • Identify process improvements and contribute to SOP updates.
  • Communication
    • Maintain clear communication with Operations, Client Services, and IT/WMS support.
    • Present options and data for decision-making when issues arise.

A great benefit package is available at 90 days of employment: Medical/Prescription Drug (Meritain/Aetna network), Dental (Delta Dental), Vision (Vision Benefits of America), Short Term Disability, and Voluntary Life Insurance for you and your dependents. Company paid Long Term Disability and 1xsalary $10,000 in Life Insurance. At 6 months of employment you can enroll in our 401K plan and the company will provide a discretionary match.

Jay Group Core Values

• Make it Possible: We happily and skillfully remove barriers to success for our clients and our employees
• Always in Beta: We have a relentless drive to innovate, simplify and continually improve
• We Win Together: We recognize that our success depends on our collective genius and that we succeed when our clients succeed
• Built on Trust: We live our legacy of being open, honest, ethical and genuine.

Qualifications:

• Education & Experience
  • High School Diploma or GED required; Associate degree preferred.
  • 2–4 years in operations or client services administration (3PL or eCommerce preferred).
  • Experience with WMS and Microsoft Excel strongly preferred.
• Skills
  • Critical thinking and problem-solving.
  • Strong organizational and communication skills.
  • Ability to manage multiple priorities in a fast-paced environment.
• Technical
  • Proficiency in Microsoft 365 and WMS systems.
  • Familiarity with printing workflows and basic troubleshooting.