What are the responsibilities and job description for the Remote Customer Service Representative (Must live in Idaho) position at The Jacobson Group?
Responsibilities
- Provide information, education and assistance to members, providers, other insurance companies, attorneys, agents/brokers or other customer representatives on recorded phone lines regarding benefits, claims and eligibility.
- Respond to multiple inquiries on all designated lines of business.
Logistics
- Location: Remote - MUST reside in Idaho.
- Potential Start Date: June 23
- Work Schedule: Shifts will be scheduled between the hours of 8:00 AM to 8:00 PM Pacific Time, 7 days per week. Exact shift schedules may vary based on call volumes and workload. 40-hour work week.
- MUST be willing to work Pacific Time Zone hours.
Requirements
- High school diploma or equivalent
- 1 year customer service call center experience within some form of healthcare
- Demonstrated knowledge of medical terminology
- Demonstrated ability of strong customer-service skills, including courteous telephone etiquette.
- Exceptional communication skills
Work From Home Requirements:
- Remote Worker Internet Connectivity Requirement: Supplied computers can only connect through the following types of "hard-wired” Internet Service Providers (ISPs): CATV/Cable Modem, DSL or Fiber. Equipment does NOT support Satellite or mobile WIFI internet connectivity.
- Keyboarding skills of 30 wpm with 95% accuracy.
Benefits:
Our comprehensive benefits package includes:
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement savings plan
Pay Range:
The anticipated pay range for this position is $20 /hourly.
We understand that salary is an important factor in a job search, and we encourage you to apply even if you feel that your desired compensation may fall outside of the listed range. The final pay for this position is determined based on several factors including but not limited to, relevant experience, skills and certifications, education and training, geographic location, market conditions, and internal equity.
We are committed to finding the right candidate for this role and are open to discussing how your unique qualifications align with our needs.
Refer a Colleague:
Do you know someone who would be interested in this project? Submit your referral directly by emailing the Jacobson contact listed above or submitting them through this form. If your referral is hired for a contract assignment and meets all other eligibility criteria, you will receive a referral bonus!
Equal Opportunity Employer:
The Jacobson Group is committed to fostering an inclusive and equitable workplace that reflects the diverse communities we serve. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected characteristic as defined by applicable law. We believe that diversity of thought, background and experience strengthens our team and drives innovation. All employment decisions are based on qualifications, merit and business needs.
If you require a reasonable accommodation to complete the application process or participate in an interview, please contact us at HR@jacobsononline.com or 1 (800) 466-1578 to make a request.
Salary : $20
