Senior Analyst, Business Process Improvement

Your Opportunity as the Senior Analyst, Business Process Improvement

The Senior Analyst, BPI will be part of the Business Process Improvement team in the Transformation Office, responsible for driving process improvement, business simplification and automation across the organization. This role will support the team on larger opportunities and provide direct leadership on smaller opportunities to complete business assessments, identify opportunities, develop an execution plan, and support completion of the work through both direct and in-direct involvement, ensuring delivered solutions meet the functional design. This hands-on position requires strong relationship building, a customer-service mindset, project management skills, excellent communication skills, problem-solving ability, critical thinking, and a commitment to quality deliverables.

Location: Orrville, OH (Close proximity to Cleveland/Akron)

Work Arrangements: Hybrid - onsite a minimum of 9 days a month primarily during core weeks as determined by the Company; maybe more as business need requires

In This Role You Will

• Lead process assessments with cross-functional business partners to identify improvement opportunities through work sessions and other business team interactions
• Build relationships throughout the enterprise to enable cooperative and collaborative achievement of business objectives.
• Define the high-level problems to be solved through the assessment and determination of scope, ensuring alignment to strategic company objectives.
• Build business cases for change based on quantified estimates of improved value generation and reduced costs.
• Utilize process improvement tools and processes to identify specific opportunities for improvement and recommended approach to solve
• Partner with business teams, Robotic Process Automation team, Information Systems partners, HR, and other critical partners to develop executable solutions.
• Prioritize project work to ensure focus on the most impactful opportunities.
• Input to execution strategy for each initiative including resourcing and timing.
• Define business requirements for technical improvements based on translation of business needs and gaps collaboratively with the business SME, leading to Functional Design.
• Create deliverables such as business process flows, business cases, what’s changing, technical business requirements, statistical process control charts, key learnings, and project plans.
• Act as a champion to ensure delivered solutions meet the functional design.
• Highlight process changes and provide input on potential impact to the organizational structure
• Ensure plan for testing efforts on large, complex technical projects.
• Ensure stakeholder engagement during all project phases/activities.
• Continually learn and evaluate new tools, processes, and approaches to further the capabilities within the team to improve existing processes.
  
  

The Right Place for You

We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs.

Minimum Requirements

What we are looking for:

• Bachelor’s degree (ideally in engineering or another technical field)
• At least 1 year of relevant work experience with demonstrated project/consulting or process improvement skills within a process or continuous improvement function (or similar) role
• Demonstrated ability to lead projects and work with functions across an organization
• Innate curiosity for how people, processes, and technology work together
• Demonstrated ability to think critically and conceptually with strong technical and analytical skills
• Demonstrated ability to build strong relationships; can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers
• Strong communication skills and willingness to constructively challenge and actively listen while influencing and shaping outcomes
• Demonstrated ability to manage and facilitate successful, efficient meetings
• Self-directed in most instances, proactive, and able to define, prioritize and execute work independently
• Ability to balance multiple projects and prioritize against competing needs
• Demonstrated ability to learn technical systems from a business need standpoint
• Demonstrated ability to lead business process modeling, process mapping and change management activities
• Results Driven person who can be counted on to exceed goals successfully; demonstrated ability to anticipate business partner needs; very bottom-line oriented; accepts and adapts to feedback; steadfastly pushes self and others for results.
• Embraces a customer service mindset and relates well to all people in the organization (up, down, and sideways); builds appropriate rapport and is seen as a team player who gains trust and encourages collaboration
  
  

Additional skills and experience that we think would make someone successful in this role (not required):

• Demonstrated experience in driving business transformation or client centric process improvement including a mastery of broad range of service model/strategy/ transformational/process improvement approaches and certifications – e.g. Lean, Green Belt Six Sigma, Business Process Management, Design Thinking, Change Management, Agile, Resource Capacity Mgt., Technology Optimization, and Business Intelligence.
• Experience creating deliverables such as technical business requirement documents, and project plans
• Experience working with automation technologies or information systems
• Experience in interacting with business customers at all levels of an organization
• In-depth understanding of business processes/systems and their interdependencies
• Strong organizational skills; detail oriented
  
  

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