What are the responsibilities and job description for the Housekeeping Supervisor position at The Ivy Hotel?
Company Description
The Ivy Hotel is a Michelin Key hotel, having been awarded 2 Michelin Keys for the 3rd consecutive year. We pride ourselves on delivering the absolute best in service, cuisine, and ambiance. We are proud of creating a culture that includes everyone as family, expects everyone to work diligently to help achieve our goals, and offers opportunities to grow, learn, and build a career.
Job Description
The Ivy Hotel is seeking a dependable, detail-oriented Housekeeping Supervisor to support daily housekeeping operations and maintain the hotel’s high standards of cleanliness, presentation, and guest service. This hands-on role involves supporting housekeeping staff, inspecting guest rooms and public areas, coordinating daily assignments, and ensuring all spaces are properly maintained. The ideal candidate leads by example, communicates effectively, and takes pride in creating an exceptional guest experience.
Key Responsibilities
Benefits:
At The Ivy Hotel, our staff makes every effort to give each guest an outstanding experience, whether they’re here for dinner or an extended stay. We strive to maintain our reputation for sterling service, and are always looking for exceptional staff members ready to join the team at our historic Mount Vernon hotel, located in Baltimore, Maryland.
Rich in history, world-class hospitality and generous luxuries from the moment guests arrive, The Ivy is an otherworldly oasis, unlike any other urban hotel. The first and only Relais & Châteaux property in Maryland,
The Ivy Hotel is where the most exclusive luxuries meet the most inclusive room rates to deliver the only experience of its kind in the world. Complimentary libations, both self serve and upon request, afternoon tea with tiers of sweet and savory treats, in-room delicacies and special nightly turndown delights, made-to-order breakfast wherever you fancy, a chauffeured car service, gratuity and more are all included in one seamless room rate.
The 17-room Mount Vernon mansion defies the traditional luxury hotel experience by inviting guests to make the house their own magnificent home in every sense of the word. Similar to a European countryside chateau, the property’s mystique comes from a combination of history dating back to 1889 and curated treasures collected from around the world. Each room, from the public spaces like the Conservatory and Library to the nine suites and eight bedrooms, is a completely different work of art. Just like the all-embracing warmth of Baltimore, The Ivy is a place for guests to slow down and nurture their true selves.
The Ivy Hotel is an Equal Opportunity Employer. All employment offers are contingent upon successful completion of a background check, and pre-employment drug test conducted in accordance with applicable federal, state and local laws.
The Ivy Hotel is a Michelin Key hotel, having been awarded 2 Michelin Keys for the 3rd consecutive year. We pride ourselves on delivering the absolute best in service, cuisine, and ambiance. We are proud of creating a culture that includes everyone as family, expects everyone to work diligently to help achieve our goals, and offers opportunities to grow, learn, and build a career.
Job Description
The Ivy Hotel is seeking a dependable, detail-oriented Housekeeping Supervisor to support daily housekeeping operations and maintain the hotel’s high standards of cleanliness, presentation, and guest service. This hands-on role involves supporting housekeeping staff, inspecting guest rooms and public areas, coordinating daily assignments, and ensuring all spaces are properly maintained. The ideal candidate leads by example, communicates effectively, and takes pride in creating an exceptional guest experience.
Key Responsibilities
- Supervise daily housekeeping activities and ensure cleaning standards are consistently met.
- Inspect guest rooms and public areas for cleanliness, presentation, and maintenance needs.
- Assist with daily assignments, room readiness, and team coordination.
- Train and support housekeeping staff while promoting teamwork and accountability.
- Monitor and restock linens, amenities, and cleaning supplies.
- Communicate guest requests, room status updates, and maintenance concerns to management.
- Follow hotel safety procedures and ensure proper handling of cleaning products.
- Assist with cleaning duties as needed to support daily operations.
- Able to work AM and PM shifts including Overnight when needed
- Previous supervisory housekeeping experience required.
- Strong attention to detail and organizational skills.
- Dependable, professional, and able to work well with a team.
- Good communication and time-management skills.
- Ability to work independently and meet daily deadlines.
- Flexible availability, including weekends and holidays.
- Ability to stand, walk, bend, and lift up to 30 pounds occasionally.
Benefits:
- Paid Vacation and Holidays
- Medical and Dental Insurance
- Short and Long Term Disability Insurance
- Basic and Optional Life Insurance
- Retirement Savings Plan
- Staff meals
- Hospitality and retail perks
- Supportive staff culture and opportunities for professional growth
At The Ivy Hotel, our staff makes every effort to give each guest an outstanding experience, whether they’re here for dinner or an extended stay. We strive to maintain our reputation for sterling service, and are always looking for exceptional staff members ready to join the team at our historic Mount Vernon hotel, located in Baltimore, Maryland.
Rich in history, world-class hospitality and generous luxuries from the moment guests arrive, The Ivy is an otherworldly oasis, unlike any other urban hotel. The first and only Relais & Châteaux property in Maryland,
The Ivy Hotel is where the most exclusive luxuries meet the most inclusive room rates to deliver the only experience of its kind in the world. Complimentary libations, both self serve and upon request, afternoon tea with tiers of sweet and savory treats, in-room delicacies and special nightly turndown delights, made-to-order breakfast wherever you fancy, a chauffeured car service, gratuity and more are all included in one seamless room rate.
The 17-room Mount Vernon mansion defies the traditional luxury hotel experience by inviting guests to make the house their own magnificent home in every sense of the word. Similar to a European countryside chateau, the property’s mystique comes from a combination of history dating back to 1889 and curated treasures collected from around the world. Each room, from the public spaces like the Conservatory and Library to the nine suites and eight bedrooms, is a completely different work of art. Just like the all-embracing warmth of Baltimore, The Ivy is a place for guests to slow down and nurture their true selves.
The Ivy Hotel is an Equal Opportunity Employer. All employment offers are contingent upon successful completion of a background check, and pre-employment drug test conducted in accordance with applicable federal, state and local laws.