What are the responsibilities and job description for the Front Desk Reservationist and Unit Inspector position at The Islander?
HIRING IMMEDIATELY!!!!
Job Summary
We are seeking a dedicated and friendly Front Desk Reservationist Agent (Night Shift, 3pm-11pm, 2 nights a week). We are looking for someone with flexibility to work different shifts. The Shifts that we have are. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment. This will also require the inspecting units before guest arrive and making sure that there are no maintenance issues or housekeeping issues that need to be addressed before the guest checks in.
Responsibilities
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently, ensuring accuracy in guest information.
- Handle guest inquiries and resolve issues promptly to enhance guest satisfaction.
- Maintain knowledge of property services, amenities, and local attractions to provide accurate information to guests.
- Operate phone systems to manage incoming calls, take messages, and direct calls as needed.
- Follow up with guest issues.
- Assist with reservations, cancellations, and modifications through various booking platforms.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Uphold hotel policies and procedures while maintaining a professional appearance at all times.
- Assist in laundry & Inspections when needed.
- Additional duties
Experience
- Previous experience in guest services or customer service roles is preferred.
- Familiarity with management software is a plus.
- Strong phone etiquette skills are essential for effective communication with guests.
- Background in hospitality management or related fields can enhance your application.
- Excellent interpersonal skills with the ability to build rapport with guests and colleagues alike.
Shift: Work schedule would be: Sunday through Tuesday 7:30am-4:00pm (30 minute lunch) and Wednesday and Thursday Front Desk 3pm-11pm. Off Days would be Friday and Saturday. This is a Full Time Year Round Position.
Join our team as a Front Desk Agent and Inspector where you can contribute to creating memorable experiences for our guests while developing your career in the hospitality industry!
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Destin, FL 32541 (Required)
Ability to Relocate:
- Destin, FL 32541: Relocate before starting work (Required)
Work Location: In person
Salary : $18