Membership Coordinator

The Island Water Association

Position: Membership Coordinator
Pay Range: $46,000-70,000

**Excellent work culture, stable work environment, employer paid employee insurance, generous benefits package, paid leave, and up to 14% contribution to 401(K) retirement**

Accepting Applications Until Position is Filled

The Island Water Association, a member-owned water utility serving the islands of Sanibel and Captiva, Florida, is seeking a Membership Coordinator. This position administers all responsibilities for IWA membership services, including maintaining an up-to-date customer database, serving as customer contact regarding account and usage problems, ordering parts for specific accounts, and managing final debit and credit balances. Generates membership and accounting reports for review and action.

Position Responsibilities:

• Responsible for all aspects of membership services and activities.
• Prepares any required membership and accounting reports.
• Maintains Customer Information Systems database including members, customers, bank draft data, meter inventory, and meter readings.
• Handles all facets of utility billing, including contacting customers to notify about leaks or high usage.
• Handles delinquency processing and tracking of final debit and credit balances.
• Generates service orders for distribution department for routine maintenance items as well as for customer service issues, emails, and reviews profiles of member’s usage.

Job Requirements:

• Excellent typing skills.
• Strong working knowledge of billing systems, meter data software, and administrative database operations.
• Ability to communicate knowledgeably and courteously with people, both in person and by telephone.
• Self-motivated, takes initiative. Needs little supervision.
• Ability to deal with criticism and complaints in a calm, courteous manner.
• Projects favorable image to customers and visitors.

Education

• High School Diploma or equivalent.
• College courses in business-related discipline are preferable.

Job Experience

• Minimum of one (1) year of administrative office experience, including proficiency with standard office software, digital file management, and workplace technology.
• Customer relations experience highly desirable.
• Accounting experience a plus and preferred.

Candidates must have a valid Florida driver’s license. Pre-employment physical and drug screening required.

The Island Water Association provides excellent benefits, including health and dental insurance, 401(K) match and paid vacation and holidays.

Job Type: Full-time

Pay: $46,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Work Location: In person

Salary : $46,000 - $70,000