Sonny's BBQ Restaurant Team Lead

iServ Team Lead (iServ is licensed franchisee of Sonny’s BBQ®) 

Position Type: Full-time, hourly management, on-site

Pay Rate: $17-$18 per hour

At iServ, we believe great businesses are built by people who care deeply—about their team, their guests, and their purpose. If you’re passionate about growing in restaurant leadership, enjoys the hands-on management style, and lead with integrity while serving others in a fast-paced, people-first environment, this could be the place for you.

Who We Are
The iServ Group, is a multi-brand hospitality company based in Ocala, FL. Our mission is simple but meaningful: to honor God and honor people. We live this out daily as we grow our brands—Sonny’s BBQ and Giovanni’s Pizzeria & Kitchen—while striving to be a top employer and trusted community partner.

The Opportunity
We’re looking for a Sonny’s BBQ Restaurant Team Lead who brings both leadership and heart to the table. In this role, you’ll guide your team through each shift, ensuring exceptional guest experiences while building a culture where team members feel supported, valued, and inspired to grow.

This is more than a shift leadership role—it’s an opportunity to make a meaningful impact on people every day.

What You’ll Do

• Perform opening/closing responsibilities for the store and assist the Management Team in overseeing store operations
• Lead shifts with energy, clarity, and a commitment to excellence in both service and operations
• Create a fun, engaging, and welcoming environment for guests and team members alike
• Model and reinforce iServ’s mission, values, and culture in every interaction
• Promotes a culture that inspires improvement; continually develops and mentors team members under his/her direction and is directly responsible for their success
• Support onboarding and training of new team members
• Ensure food safety, cleanliness, and operational standards are consistently met
• Communicate effectively with management on team performance and opportunities
• Jump in where needed—whether assisting guests, running POS, or supporting the kitchen

What We’re Looking For

• Minimum 1 year prior full-serve restaurant leadership experience in a high-volume restaurant
• General understanding of all full-serve restaurant operations (front and back of house) as well as financial management
• Passion for hospitality and creating memorable guest experiences
• A natural leader who puts people first
• Someone who thrives in a team environment and leads by example
• Strong communicator with a positive, solutions-focused mindset
• Ability to stay organized and energized in a fast-paced setting
• Minimum 21 years of age with a valid driver’s license.  Must be able to pass driver insurability check and have reliable transportation
• Ability to maintain a flexible schedule and cover shifts on busy days/special events
• Must be able to submit and pass a background check & drug test

What You’ll Receive - Insurance and PTO benefits are based on eligibility determined by hours worked

• PTO 
• Work/life balance that supports your well-being
• 401(k) with employer match eligibility
• Eligible for health, dental, and vision insurance with company contribution determined by hours worked
• Company-paid life insurance
• Team member food discounts
• Ongoing development and growth opportunities
• Multiple levels of Care for you as a whole person (Team Chaplains, iServ Cares)
• Opportunities to give back through community service

Why iServ?
At iServ, we don’t just run restaurants—we build people. We believe work should be meaningful, growth should be intentional, and leadership should be rooted in service. If you’re looking for a place where your work matters and your values align, we’d love to meet you.

Apply today and be part of something bigger.

For more information log on to www.iServTeam.com

iServ Team Lead

iServ is a licensed franchisee of Sonny’s BBQ®

Who We Are

At iServ, we believe great restaurants start with great people.

We are a multi brand hospitality company operating Sonny’s BBQ and Giovanni’s Pizzeria & Kitchen locations. Our mission is simple: Honor God. Honor People.

That mission shapes how we serve our guests, support our teams, and develop our leaders. We want people who care about doing things the right way, taking care of others, and continuing to grow.

The Opportunity

If you’re ready to take the next step in restaurant leadership, this may be the opportunity for you.

As a Team Lead, you’ll work alongside the Management Team to help lead the restaurant during your shift. You’ll support the team, help keep operations running smoothly, and make sure our guests receive the experience they expect from us.

This is a hands on role. Team Leads are expected to lead from the floor, coach in the moment, step in when the team needs help, and set the example for how we take care of our guests and each other.

For someone who wants to continue growing in restaurant leadership, this role is an opportunity to build experience, develop people, and prepare for what’s next.

What You’ll Do

• Lead assigned shifts and help keep the restaurant running smoothly
• Perform opening and closing responsibilities as assigned
• Support the Management Team with daily restaurant operations
• Set the tone for the shift by leading with energy, consistency, and a positive attitude
• Coach, support, and develop team members throughout the shift
• Help onboard and train new team members
• Make sure guests receive friendly, timely, and consistent service
• Maintain expectations for food quality, food safety, cleanliness, and restaurant operations
• Help identify and resolve guest concerns
• Communicate team performance, concerns, and opportunities to restaurant management
• Reinforce iServ’s mission, values, and expectations through your own leadership
• Support both front of house and back of house operations as needed
• Operate the point of sale system and assist guests when needed
• Step in wherever needed to support the team and the needs of the restaurant
• Perform other responsibilities as assigned based on business needs

What We’re Looking For

• At least one year of leadership experience in a high volume, full service restaurant
• Understanding of front of house and back of house restaurant operations
• General understanding of restaurant financial and operational performance
• Strong communication and people skills
• A leader who enjoys coaching and developing others
• Someone who is comfortable working alongside the team and leading by example
• A guest focused mindset and passion for hospitality
• Ability to stay organized, solve problems, and make sound decisions in a fast paced environment
• Dependable, positive, and team focused approach
• Flexible availability based on restaurant needs, including days, evenings, weekends, holidays, and special events
• Minimum 21 years of age
• Valid driver’s license and reliable transportation
• Ability to meet company driver insurability requirements
• Ability to successfully complete required background screening and drug testing in accordance with applicable law

What You’ll Receive

• Paid time off based on hours worked and eligibility
• 401(k) with employer match eligibility
• Medical, dental, and vision insurance for eligible team members with company contribution
• Company paid life insurance
• Team member food discounts
• Ongoing training and leadership development
• Opportunities to grow within iServ
• Team Chaplain support and iServ Cares resources
• Opportunities to serve and give back to the community

What to Expect

Restaurant leadership is active and hands on. Team Leads spend much of their shift on their feet and may be required to stand, walk, bend, reach, lift, carry, and work in the different temperatures and conditions commonly found in restaurant operations.

Regular and reliable attendance is an important part of this position. Scheduling is based on restaurant needs and may include days, evenings, weekends, holidays, and special events.

Why iServ?

You can learn restaurant operations anywhere. We want iServ to be a place where you also learn how to lead people well.

We believe leadership means showing up, setting the example, taking care of your team, and doing the right thing even when no one is watching.

If you’re looking for your next step in restaurant leadership and want to grow with a company that cares about its people, we’d like to meet you.

Honor God. Honor People.

Apply today to take the next step with iServ.

iServ provides equal employment opportunities to qualified applicants and team members in accordance with applicable federal, state, and local laws.

For more information, visit iServTeam.com.

Salary : $17 - $18