What are the responsibilities and job description for the Patient Experience Representative - Internal Medicine (Full-Time) position at The Iowa Clinic?
Looking for a career where you love what you do and who you do it with? You’re in the right place. Healthcare here is different – we’re locally owned and led by our physicians, and all decisions are always made right here in Central Iowa. By working at The Iowa Clinic, you’ll get to make a difference while seeing a difference in our workplace. Because as one clinic dedicated to exceptional care, we’re committed to exceeding expectations, showing compassion, and collaborating to provide the kind of care most of us got into this business to deliver in the first place. Think you’ve got what it takes to join our TIC team? Keep reading…
A day in the life…
Wondering what a day in the life of a Patient Experience Representative in our Internal Medicine at The Iowa Clinic might look like?
Qualifications
What’s in it for you?
A day in the life…
Wondering what a day in the life of a Patient Experience Representative in our Internal Medicine at The Iowa Clinic might look like?
- Arrive at work in the morning - no night shifts here!
- Represents the clinic by providing advanced-level patient services primarily at our Downtown location with additional coverage as needed at our other Primary Care locations.
- Provide patients with detailed customer service with registration as a direct contact and resource to patients, and will manage the flow of clinical scheduling, registration, patient materials, and communicating delays or changes.
- This position will also serve as a resource for registration, scheduling, and clinical staff.
- Strives to create The Iowa Clinic Experience with each interaction.
- Leave in the evening – hooray for working standard clinic hours!
Qualifications
- High School diploma or equivalent required.
- Medical Experience in a medical office setting is preferred.
- Highly motivated to work in a healthcare setting.
- You love exceeding people’s expectations.
- You enjoy having fun where you work
- Finding meaningful connections is what you live for
What’s in it for you?
- One of the best 401(k) programs in central Iowa, including employer match and profit sharing
- Employee incentives to share in the Clinic’s success
- Generous PTO accruals and paid holidays.
- Health, dental, and vision insurance
- Quarterly volunteer opportunities through a variety of local nonprofits
- Training and development programs
- Opportunities to have fun with your colleagues, including TIC night at the Iowa Cubs, employee appreciation tailgate party, Adventureland day, State Fair tickets, annual holiday party, drive-in movie night… we could go on and on
- Monthly departmental celebrations, jeans days, and clinic-wide competitions
- Employee rewards and recognition program
- Health and wellness program with up to $350/year in incentives
- Employee feedback surveys
- All employee meetings, team huddles, and transparent communication
