What are the responsibilities and job description for the Patient Accounts Representative (Full-Time) position at The Iowa Clinic?
Looking for a career where you love what you do and who you do it with? You’re in the right place.
Healthcare here is different – we’re locally owned and led by our physicians, and all decisions are always made right here in Central Iowa.
By working at The Iowa Clinic, you’ll get to make a difference while seeing a difference in our workplace. Because as one clinic dedicated to exceptional care, we’re committed to exceeding expectations, showing compassion and collaborating to provide the kind of care most of us got into this business to deliver in the first place.
Think you’ve got what it takes to join our TIC team? Keep reading…
A day in the life…
Wondering what a day in the life of Patient Accounts Representative at The Iowa Clinic might look like?
- Handle patient billing inquiries, collect payments, and provide outstanding customer service.
- Research accounts, verify insurance benefits, and explain charges and balances.
- Process payments, refunds, adjustments, and assist with payment arrangements.
- Document account activity and maintain accurate patient records.
- Monitor outstanding balances and follow up on account issues.
- Ensure compliance with HIPAA and billing policies while resolving billing discrepancies.
- Collaborate with internal teams to address complex account concerns.
- Utilize Microsoft Office and billing systems while managing multiple priorities in a fast-paced environment.
- Communicate effectively, remain professional under pressure, and maintain strong attention to detail
This job might be for you if…
Education
- High school diploma or equivalent.
Qualifications
- Minimum 2 years’ previous experience working in a medical office or billing environment with healthcare billing, insurance, or patient collections required.
- Awareness of medical terminology required.
Bonus points if…
- You love exceeding people’s expectations while primarily being on the phone
- You enjoy having fun where you work
- Finding meaningful connections is what you live for
Know someone else who might be a great fit for this role? Share it with them!
What’s in it for you
- One of the best 401(k) programs in central Iowa, including employer match and profit sharing
- Employee incentives to share in the Clinic’s success
- Generous PTO accruals
- and paid holidays
- Health, dental and vision insurance
- Quarterly volunteer opportunities through a variety of local nonprofits
- Training and development programs
- Opportunities to have fun with your colleagues, including TIC night at the Iowa Cubs, employee appreciation tailgate party, Adventureland day, State Fair tickets, annual holiday party, drive-in movie night… we could go on and on
- Monthly departmental celebrations, jeans days and clinic-wide competitions
- Employee rewards and recognition program
- Health and wellness program with up to $350/year in incentives
- Employee feedback surveys
- All employee meetings, team huddles and transparent communication