What are the responsibilities and job description for the Lead Sales and Repair Technician position at The Invincible Brand?
PLUS COMMISSION
Overview
We are seeking a skilled Electronic Repair Technician to join our team, specializing in the repair and maintenance of cell phones, tablets, and laptops. This role involves diagnosing issues, performing start-to-finish repairs, and ensuring devices are restored to optimal functionality. In addition to technical expertise, the ideal candidate will be driven to meet sales goals by promoting repair services, accessories, and related products. This position offers an excellent opportunity for technicians passionate about electronics to apply their expertise while contributing to the store’s overall success through effective sales strategies.
Duties
- Diagnose and repair cell phones, tablets, and laptops, including hardware and software issues.
- Perform component-level repairs such as screen replacements, battery swaps, charging port repairs, and motherboard-level soldering.
- Troubleshoot and resolve issues related to operating systems, connectivity, and performance.
- Conduct thorough testing to ensure devices meet quality standards before returning to customers.
- Maintain accurate records of repairs, parts used, and service timelines.
- Meet and exceed sales expectations by promoting repair services, accessories, and protection plans.
- Implement sales strategies to increase revenue, including upselling and cross-selling products.
- Provide technical support and advice to customers regarding device care and maintenance.
- Stay updated on the latest repair techniques, tools, and industry trends.
- Ensure compliance with safety standards and proper handling of electronic components.
Requirements
- Proven experience in electronic repair, specifically for cell phones, tablets, and laptops.
- Strong knowledge of hardware components, mobile operating systems (iOS, Android), and computer OS (Windows, macOS).
- Proficiency in using repair tools and equipment, including soldering stations, multimeters, and diagnostic software.
- Ability to perform micro-soldering and board-level repairs is a plus.
- Excellent problem-solving skills and attention to detail.
- Ability to work independently and manage multiple repairs efficiently.
- Experience in retail sales or meeting sales targets is highly preferred.
- Strong communication and customer service skills for interacting with clients and team members.
- Prior experience in a retail repair environment is preferred.
Pay: $18.00 - $20.00 per hour
Work Location: In person
Salary : $18 - $20