What are the responsibilities and job description for the Senior Collections Specialist position at The Intersect Group?
Collections Specialist
Location: Alpharetta, GA Local candidates only
Pay Rate: $24-$27 per hour
Type: Contract Through End of Year | Potential Extension or Conversion
Company Overview
The Intersect Group is partnering with a leading organization in the financial services and asset management space that supports large commercial clients across North America. Following significant business growth and enterprise transformation initiatives, the company continues to invest in technology, operational excellence, and employee development. Known for its collaborative culture, flexible work environment, and commitment to customer service, this is an excellent opportunity to join a stable organization during an exciting period of modernization and growth.
Role Summary
We are seeking a Collections Specialist to support a high volume commercial accounts receivable environment. This individual will play a critical role in driving cash collections, resolving billing discrepancies, maintaining client relationships, and supporting overall accounts receivable performance.
The ideal candidate will combine strong collections experience with excellent customer service skills, analytical thinking, and the ability to navigate complex account issues. This role offers exposure to ongoing system modernization initiatives and the opportunity to work with experienced finance leaders within a highly collaborative team.
Key Responsibilities
• Contact commercial clients regarding assigned past due accounts and collect outstanding balances in accordance with company policies
• Research and reconcile short paid, overpaid, disputed, and aged invoices
• Analyze customer accounts and identify potential collection risks for escalation when necessary
• Investigate billing history and account activity to resolve client questions and payment discrepancies
• Follow up on aged receivables, debit balances, credit balances, and cash application issues
• Maintain accurate documentation of customer interactions and collection activities within company systems
• Partner with Sales, Client Services, Operations, and Finance teams to resolve account issues and improve collections performance
• Post customer payments including checks, ACH transactions, wire transfers, and other cash receipts within established timelines
Key Requirements
• 2 years of commercial collections experience in a business to business environment
• Experience managing customer account reconciliations and resolving payment discrepancies
• Strong understanding of accounts receivable processes, collections practices, and cash application activities
• Proficiency with ERP systems and financial software
• Excel experience including Pivot Tables, Lookups, reporting, and data analysis
• Ability to identify collection risks and communicate findings effectively to management
• Strong written and verbal communication skills with a customer focused approach
• Highly organized, self motivated, and capable of working independently in a fast paced environment
Preferred Qualifications
• Bachelor's degree in Accounting, Finance, Business, or a related discipline
• Oracle experience, including Oracle Cloud or Oracle Fusion environments
• Fleet management, automotive, transportation, or related industry experience
• Experience supporting organizations undergoing ERP or financial system implementations
Apply Today
If you have a background in commercial collections, accounts receivable, customer account reconciliation, and relationship management, we encourage you to apply today. Please submit your resume and contact information to The Intersect Group for immediate consideration.
Salary : $24 - $27