Presales Engineer

Solutions Engineer

Position Summary

The Solutions Engineer partners with Sales and technical teams to quickly transform business and technical requirements into practical, supportable technology solutions. This role emphasizes collaboration, responsiveness, and efficient execution, ensuring proposed solutions are well-documented, aligned with organizational standards, and ready for successful implementation.

Key Responsibilities

• Develop and deliver Statements of Work (SOWs), Bills of Material (BOMs), and technical solution documentation to support sales opportunities.
• Collaborate with Sales, Engineering, and Operations teams to translate business requirements into scalable, supportable technology solutions.
• Meet with stakeholders to gather requirements, validate assumptions, and refine solution designs throughout the sales cycle.
• Work closely with implementation and project teams to ensure proposed solutions are complete, accurately scoped, and ready for deployment.
• Maintain expertise across managed services, cloud, infrastructure, networking, security, and other technology offerings.
• Evaluate new technologies, products, and service offerings, assisting with technical validations and proof-of-concept activities when appropriate.
• Participate in sales engineering processes, maintaining accurate documentation and ensuring adherence to internal procedures.
• Track activities, project updates, and time within professional services automation (PSA) and CRM platforms.

Qualifications

• Ability to evaluate technical requirements, identify risks and dependencies, and develop effective solution designs throughout the sales lifecycle.
• Strong balance of technical architecture, solution design, and hands-on engineering experience.
• Ability to make informed decisions, prioritize effectively, and work independently in a fast-paced environment.
• Proven ability to manage multiple projects simultaneously while meeting deadlines.
• Excellent analytical, organizational, and problem-solving skills.
• Demonstrated ability to convert complex or ambiguous requirements into clear, actionable technical solutions.
• Strong ownership mentality with the ability to manage work from discovery through implementation handoff.
• Excellent written and verbal communication skills with the ability to communicate effectively with both technical and business stakeholders.
• Customer-focused mindset with strong consulting, relationship-building, and presentation skills.

Required Experience

• 7 years of experience in information technology, including infrastructure, systems engineering, networking, cloud, cybersecurity, or related technical disciplines.
• Experience supporting pre-sales engineering, solution architecture, technical consulting, or solution design engagements.
• Experience creating technical proposals, scopes of work, solution documentation, and implementation plans.

Preferred Qualifications

• 4 years of experience in a Solutions Engineer, Solutions Architect, Sales Engineer, or similar technical consulting role.
• Experience using CRM, PSA, or project management platforms.
• Familiarity with managed services, cloud platforms, enterprise infrastructure, networking, cybersecurity, and modern IT operations.