LEAD PATIENT SERVICE REP - New Paltz Call Center

Brief Description

Under the supervision of the Practice Administrator, performs routine clerical duties and is responsible for cash collection, appointment scheduling, registration/financial data and integrity of billing including charge documents is cognizant of the philosophy, standards, objectives, and policies of the Department and the Organization.

Requirements

Requirements:

• Demonstrates the ability to perform clinical/technical/service/administrative tasks.
• Prepares PSR schedules to ensure maximum coverage and provide a copy to the Practice Administrator and Assistant Practice Administrator (all PSR requests for leave time will continue to be submitted to Lead PSR; however they must be submitted to the Practice Administrator and Assistant Practice Administrator with a copy of the revised PSR schedule for final approval.
• Supervises all Patient Service Representatives in practice.
• Performs as office fax manager by ensuring that all incoming faxes are appropriately distributed including hospital admission updates sent on all call notes.
• Verifies daily work and ensures that corrections are made (on encounters and statistics) before forwarding the statistics to the Practice Administrator and Assistant Practice Administrator.
• Assists Practice Administrator and Assistant Practice Administrator with more advanced duties, when requested.
• Demonstrates the knowledge and skills necessary to provide care, based on physical, psychosocial, educational, safety, and related criteria, appropriate to the age of the patients served in assigned area.
• Participates in the department's performance improvement activities.
• Trains PSRs in all aspects of their position
• Monitors the PSR’s performance to ensure adherence to approved policies and procedures.
• Performs as PSR as required to fill-in for vacations, leave time, lunch hours, and to assist PSR’s
• during heavy patient sessions, etc.
• Performs as office fax manager by ensuring that all incoming faxes are appropriately distributed,
• including hospital admission updates sent by Eric Spitzer and on call notes.
• Assists Practice Administrator and Assistant Practice Administrator with more advanced duties,
• when requested.
• Takes monthly supply inventories, and forwards information to Practice Administrator and Assistant
• Practice Administrator for purchasing.
• Demonstrates the knowledge and skills necessary to provide care, based on physical,
• psychosocial, educational, safety, and related criteria, appropriate to the age of the patients served
• in assigned area.
• Reports problems and inconsistencies in individual PSR performance to Practice Administrator and
• Assistant Practice Administrator for further action.
  
  

Qualifications

• High School diploma required. Bachelors Degree preferred
• Minimum 1 year of work experience as a PSR
• Demonstrated proficiency with Practice Management Systems (Versys)
• Demonstrated leadership and supervisory skills
• Bilingual, Spanish Preferred
• Demonstrated organizing and scheduling skills.
• Excellent interpersonal, oral, and written communication skills.
  
  

Equal Employment Opportunity/Affirmative Action

The Institute for Family Health is an Equal Employment Opportunity Employer. This job summary is intended to be brief and may not list all the duties and functions required, however, it does highlight the essential requirements. Nothing outlined in this job summary is to be construed as an express or implied contract of employment.

Please visit www.Institute.org for more information.