What are the responsibilities and job description for the Hotel Front-Desk Associate position at The Inn at Montpelier?
Job Overview
We are seeking a friendly and professional Front-Desk Associate to join our dynamic team at The Inn at Montpelier. We have a small but mighty team that takes care of the Inn's 19 rooms. The role's hours are from 3pm to 9pm, 1 to 2 evenings a week. The schedule is created monthly between the team for nights worked. The position focuses on checking guests in during the evening, answering guest questions, triaging any issues (common ones are help getting the TV to work, finding a place to eat, making the room warmer or cooler), and taking phone call reservations. The positions reports to our Operations Manager.
Duties
- Greet guests and visitors warmly upon arrival, providing a welcoming atmosphere.
- Manage guest check-in and check-out processes efficiently using hotel management software.
- Handle phone systems with professionalism, providing information and directing calls appropriately.
- Assist guests with inquiries, reservations, and special requests to enhance their experience.
- Coordinate with various departments to ensure guest needs are met promptly and accurately.
- Maintain accurate records of guest interactions and reservations for reporting purposes.
- Uphold our policies and procedures, including guest confidentiality and safety protocols.
- Provide multilingual support to accommodate diverse guests when necessary.
Skills
- Preferred experience in hospitality management or front desk operations within hotels or resorts or other hospitality-facing role.
- Excellent customer service skills with a friendly, approachable demeanor.
- Strong phone etiquette and proficiency with phone systems and a computer.
Job Type: Part-time
Pay: From $16.00 per hour
Expected hours: 8 – 16 per week
Benefits:
- Flexible schedule
Work Location: In person
Salary : $16