What are the responsibilities and job description for the Front Desk Associate position at The Inn at Leonardtown, An Ascend Collection?
- The Front Desk Associate is an hourly non-exempt position reporting directly to the department supervisor.
- Greets customers immediately with a professional, friendly and sincere welcome, using a positive and articulate speaking voice
- Demonstrates a commitment to guest service by proactively responding to guest needs and delivering excellent customer service
- Actively listens to customer requests and responds professionally and appropriately ensures prompt resolution of pricing conflicts, stay inconveniences, etc.
- Provides welcome packet containing room key, tokens of appreciation, gifts, etc. to guests
- Responds to e-mail requests in a timely and professional manner 6. Completes all aspect of front desk operations, including check-in/check-out procedures, telephone procedures, hotel amenities, and computer systems
- Retrieves and delivers mail, packages, and facsimiles in a timely manner
- Assists with preparation and serving of breakfast
- Responsible for the overall cleaning of hotel front desk and lobby area as assigned
- Post, balance and reconcile the day’s transactions
- Respond to customer requests and complaints
- Other duties as assigned
Job Type: Part-time
Pay: $15.00 - $15.50 per hour
Work Location: In person
Salary : $15 - $16