What are the responsibilities and job description for the Concierge position at The Inn at Garden Plaza?
Do you have free time on your hands? Do you have a caring heart for seniors in an independent living setting, and do you work well with a team-based environment? This position is perfect for someone with a very flexible schedule. Is your schedule flexible, semi retired, doing school online, have available time-want a little extra income? If so, we want you to join our team! Must be able to multitask due to our fast paced working environment and provide excellent customer service with a team-approach mindset.
The Inn at Garden Plaza is an independent senior living community, and we are looking for a Concierge (Front Desk) associate on an "AS NEEDED" Basis. Our possible shifts are 7am to 2pm or 2pm to 9pm, we run those hours 7 days a week. Any holiday worked is double pay. This position covers for vacation requests (we know 30 days in advance of a vacation request, so plenty of notice for you) and also sick call offs (those are short notice requests). Starting rate is $17.00 per hour. Must have prior experience in administrative or front desk, any experience with seniors is a plus.
Position Summary
Qualifications
- Must have high school diploma or equivalent
- Must be proficient with Microsoft Office (Word and Excel)
- Must demonstrate proficiency with office machines (i.e., fax, copier/scanner)
Primary Job Responsibilities
Greeter Duties
- Demonstrates excellent customer service , including telephone etiquette skills
- Serves as community's first greeter to all guests, visitors, residents and families entering front lobby
- Creates and maintains a positive atmosphere of warmth and hospitality
- Interacts with all individuals professionally and courteously
- Directs concerns from individuals to appropriate manager
- Screens visitors entering the community
- Assists with keeping front lobby and workrooms neat, clean and presentable
- Closely observes lobby activity and reports unauthorized visitors or concerns
- Keeps front lobby entrance flowing and welcoming
- Keeps bell cart clean and polishes weekly
Administrative Duties
- Provides accurate, reliable clerical support (i.e., typing, filing, photocopies, fax, data entry, etc.)
- Receives, sorts and distributes mail
- Delivers packages to appropriate person/department following community policy
- Makes accurate, timely entries into Events Log
- Maintains lists (i.e., resident directory, door check sheets, associate phone list, call in sheets)
- Enters resident maintenance requests in TELs system
- Maintains guest room reservations, charges and payments accurately while keeping Housekeeping informed
- Oversees resident check in system (i.e., educates new residents, invites participation, maintains weekly list for security)
Sales / Marketing Support
- Regularly utilizes Front Desk Inquiry Connection Sheets for incoming inquiry calls for prospective residents
- Communicates with sales team and back up sales team so inquiry calls are handled timely
- Assists with Electronic Heath Record (EHR) system as requested
Additional Requirements
- Must enjoy serving seniors
- Must demonstrate excellent customer service and hospitality
- Must have good telephone etiquette
- Must demonstrate trustworthiness and dependability
- Must work efficiently and effectively with little to no supervision
- Must demonstrate effective communication skills
- Must work efficiently with frequent interruptions
- Must be able to multi task
- Must be able to meet deadlines
- Must be cheerful and positive
- Must be responsive to resident requests
- Displays integrity and professionalism by adhering to Century Park’s Code of Ethics and completes all required compliance training
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