Restaurant and Event Operations Manager

Job Summary
Job Type, Full-time

Boone, NC

Description:

The Inn at Crestwood is looking for a full-time Restaurant and Event Operations Manager to help lead the guest experience across our boutique hotel, restaurant, and event operations.

The Job

A typical day may include coordinating an upcoming property event, working with vendors, checking event details, supporting the restaurant team during dinner service, responding to guest needs, planning property programming, or helping ensure the property is ready for the next day's operations.

This is a hands-on supervisory role that requires strong organization, communication, initiative, and the ability to work across departments.

Job Duties Include:

Property Operations & Programming

• Help develop, coordinate, and execute property-level programming and guest experiences, including seasonal programming, live music, special events, holiday experiences, and other initiatives.
• Assist with planning and executing events and special programming from initial planning through completion.
• Coordinate with internal departments to ensure all areas of the property are prepared for upcoming events and guest experiences.
• Help develop and maintain event timelines, function sheets, setup plans, service expectations, and day-of operational details.
• Coordinate with vendors, entertainers, event partners, and other outside contacts as needed.
• Conduct property and event walkthroughs to ensure spaces are clean, organized, properly set, and ready for guests.
• Help ensure event and programming details are communicated clearly to all appropriate departments.
• Serve as a hands-on property resource during events and high-volume periods.
• Identify operational issues and work with the General Manager to develop practical solutions.
• Assist with maintaining consistent service standards throughout the property.

Restaurant & Food & Beverage Operations

• Provide leadership and oversight of The Table restaurant during non-event periods and regular restaurant operations.
• The Table is currently open Thursday-Sunday for dinner service.
• Supervise and support restaurant staff, including training, scheduling support, and day-to-day direction.
• Assist with restaurant opening, service, closing, and overall organization.
• Monitor service quality and guest satisfaction.
• Assist with food, beverage, and restaurant supply ordering and inventory management.
• Help maintain cleanliness, organization, and compliance with health and safety standards.
• Ensure responsible alcohol service and verify guests are of legal drinking age when serving alcoholic beverages.
• Work closely with the culinary team and General Manager to address restaurant needs and operational challenges.
• Assist with improving service flow, efficiency, and the overall dining experience.

Guest Experience

• Provide a welcoming and professional presence throughout the property.
• Respond promptly and professionally to guest questions, requests, and concerns.
• Help resolve guest issues and escalate concerns to the General Manager when appropriate.
• Look for opportunities to enhance the overall guest experience.
• Maintain a visible presence during events, restaurant service, and high-volume periods.
• Ensure the property consistently reflects The Inn at Crestwood's standards for hospitality, appearance, and service.

Team Leadership

• Provide day-to-day direction and support to associates across events, restaurant, and other guest-facing operations.
• Assist with training and onboarding of new team members.
• Help hold team members accountable to established service and operational standards.
• Communicate operational updates and expectations clearly to staff.
• Work collaboratively with department leaders and the General Manager.
• Lead by example and be willing to step in wherever needed to support the operation.

What would make me successful in this role?

• A genuine passion for hospitality and creating memorable guest experiences.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and projects at the same time.
• Comfortable working in a fast-paced, hands-on environment.
• Strong communication and interpersonal skills.
• Ability to confidently lead and support a team.
• Ability to think independently, solve problems, and take initiative.
• Comfortable working across multiple areas of a hotel, including events, restaurant, and guest services.
• A flexible and positive attitude.
• Enjoys working in an environment where every day can look different.
• Previous hotel, restaurant, event, or hospitality management experience preferred.

Schedule

This is a full-time hospitality leadership position requiring a flexible schedule.

• Primarily Wednesday-Sunday from 1pm-10pm.
• Availability for evenings, weekends, and holidays required
• Occasional Monday and Tuesday availability may be required based on events and property programming
• Schedule will vary based on events, programming, and operational needs

Benefits

• Medical, Dental, and Vision plans - Eligible 1st of the month after 30 days
• Company-Paid Life and AD&D Insurance and Long-term Disability
• 401(k) Retirement Plan with company match
• Paid Vacation - up to 10 days per year
• Paid Sick time – up to 5 days per year
• 7 paid Holidays per year

Requirements

• Ability to work Wednesday-Sunday with occasional Mondays and Tuesdays.
• Attention to detail
• Hotel experience preferred
• Bartending experience required
• Ability to work weekends and holidays

The Inn at Crestwood is a 14 room boutique hotel located just 3.9 miles from downtown Blowing Rock. Originally built in 1949, the Inn at Crestwood also caters to specialized events such as weddings, family reunions, and holiday parties. The Inn at Crestwood allows for the perfect mountain getaway while still being close to Blowing Rock, Boone, and Banner Elk.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

This organization participates in E-Verify.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Requirements

Required Skills & Experience

• Previous experience in hospitality, restaurant, events, hotel operations, or a related field.
• Previous supervisory or leadership experience preferred.
• Restaurant or food and beverage management experience preferred.
• Event coordination or event operations experience preferred.
• Strong verbal and written communication skills.
• Excellent social and interpersonal skills.
• Strong organizational and time-management skills.
• Ability to work independently while also functioning as part of a larger team.
• Ability to work nights, weekends, and holidays.
• Bartending experience preferred.
• Food Manager Certification, TIPS, ServSafe Alcohol, or equivalent certifications preferred or ability to obtain.

Work Environment

This position operates throughout The Inn at Crestwood, including hotel guest areas, event spaces, restaurant, bar, kitchen, outdoor event areas, and other property spaces.

This is a hands-on hospitality position and requires frequent interaction with guests, employees, vendors, and event clients.

Physical Demands

While performing the duties of this job, the employee is continuously required to stand; walk; sit; use hands to handle or feel objects, supplies or equipment; reach with hands and arms overhead and below the knees including bending, twisting, pulling and stooping; climb stairs; communicate or listen. The employee must frequently lift, carry, push, pull or place cleaning food products and supplies, up to 25 pounds.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Pay: $25.00 - $28.00 per hour

Work Location: In person

Salary : $25 - $28