Quality Assurance Coordinator (Part-Time)

The Independent Living Center, Inc. (TILC)
Location: Joplin, MO
Job Type: Part-Time, non-exempt
Reports To: Executive Team.

Job Summary

The Independent Living Center, Inc. (TILC) is seeking a detail-oriented Quality Assurance Coordinator to support quality assurance, compliance, monitoring, and continuous quality improvement activities across agency programs and services.

This position conducts internal reviews, identifies areas for improvement, monitors corrective actions, and helps ensure TILC documentation and services meet applicable program, regulatory, payer, and agency requirements.

Essential Duties & Responsibilities

• Conduct and maintain routine and risk-based internal reviews of participant, consumer, and program records.
• Review CDS, ADS/direct care, Independent Living, and other program documentation for accuracy, completeness, and compliance.
• Monitor EVV compliance and monthly utilization.
• Review Medicaid eligibility, required documentation, signatures, dates, authorizations, and supporting records.
• Monitor complaints, grievances, customer service, and participant satisfaction surveys.
• Document audit findings and communicate deficiencies to appropriate supervisors or department directors.
• Identify significant, recurring, or high-risk concerns and escalate them appropriately.
• Develop and monitor corrective actions and internal performance improvement plans, including goals and timelines.
• Conduct follow-up reviews to ensure identified issues are addressed.
• Maintain organized records and files in accordance with TILC retention and confidentiality requirements.
• Assist with compliance reviews and documentation required by Missouri Medicaid, applicable programs, payers, and TILC policies.
• Perform other duties as assigned.
  

Qualifications

• High school diploma or equivalent required.
• Experience in healthcare, human services, disability services, Medicaid, quality assurance, compliance, auditing, case management, or a related field preferred.
• Experience reviewing records and documentation preferred.
• Strong attention to detail and organizational skills.
• Ability to understand and follow policies, procedures, regulations, and program requirements.
• Strong written and verbal communication skills.
• Ability to maintain confidentiality and handle sensitive information.
• Proficiency with Microsoft Office and electronic records systems.
• Ability to work independently and meet established deadlines.

Preferred Qualifications

• Associate or bachelor's degree in healthcare administration, human services, business administration, social services, quality assurance, or a related field.
• Experience with QA, compliance, auditing, Medicaid/waiver programs, home care, CDS, ADS, or disability services.
• Experience with EVV systems.
• Experience developing audit tools, reports, corrective action plans, or quality improvement plans.

Why Join TILC?

This position provides an opportunity to contribute to quality services, regulatory compliance, and positive outcomes for individuals with disabilities and the communities we serve.

TILC is an equal opportunity employer and is committed to maintaining a professional, respectful, and inclusive workplace.