What are the responsibilities and job description for the Customer Success Representative - Bilingual position at The IHC Group?
Summary
This position is the first point of contact with our insurance broker and direct to consumer customers. You are the first impression of our business and the start of a positive customer experience that will boost a customer's confidence in our service and product offerings. This position covers a multitude of duties and is very fast paced at times. This position must work in the Akron office 3 days per week. This is a bilingual in Spanish role.
Essential Duties And Responsibilities
This position is the first point of contact with our insurance broker and direct to consumer customers. You are the first impression of our business and the start of a positive customer experience that will boost a customer's confidence in our service and product offerings. This position covers a multitude of duties and is very fast paced at times. This position must work in the Akron office 3 days per week. This is a bilingual in Spanish role.
Essential Duties And Responsibilities
- Providing remote application and customer support to end-users of the cloud-based proprietary software.
- Assisting users with error messages and notifying development of issues when necessary.
- Instructing users on the proper use of the software via telephone, screenshare, and email.
- Independently trouble shoot software to identify bugs and errors.
- Following up with development and users to ensure each case is closed in a timely manner.
- Meet department attendance requirements, including being prompt and available during scheduled shift.
- Ability to meet multiple deadlines in a fast-paced environment.
- Perform similar job-related duties and projects as assigned.
- Support parent company's sales staff when questions or issues arise.
- Learn and maintain familiarity with CMS compliance and protocol.