Client Concierge

Position Overview

The Client Concierge is responsible for creating a warm, welcoming, and memorable experience for clients, VIP's, Realtor partners, and visitors of The Igbinovia Group. This role serves as a key support position for the team, assisting with client hospitality, gifting, events, marketing support, administrative tasks, and overall office organization.

The ideal candidate is personable, organized, detail-oriented, proactive, and enjoys creating exceptional experiences for others. This position requires someone who can confidently interact with clients and partners while also managing behind-the-scenes tasks that help the team operate efficiently.

Key Responsibilities

Client Experience & Hospitality

• Greet clients, Realtor partners, and visitors in a warm and professional manner.
• Help ensure clients and referral partners feel valued and appreciated throughout their experience with The Igbinovia Group.
• Assist with client-facing needs and special requests as appropriate.
• Help ensure clients and referral partners feel valued and appreciated throughout their experience with The Igbinovia Group.

Client Communication & Follow-Up

• Make proactive calls to clients before they go under contract to help maintain engagement and provide a high level of service.
• Maintain regular communication with clients throughout the loan process, including during the contract-to-close period.
• Make follow-up calls to clients after their loan has closed to ensure they are satisfied with their experience and continue to feel supported.
• Help identify client questions, concerns, or service needs and communicate them to the appropriate team member.
• Assist with maintaining strong long-term relationships with past clients and referral partners.
• Help ensure clients receive consistent communication and feel informed, appreciated, and cared for throughout their relationship with The Igbinovia Group.

Client Gifting & Appreciation

• Coordinate client and Realtor partner gifting throughout the year.
• Assist with ordering, organizing, packaging, and distributing gifts.
• Maintain gifting supplies and inventory.
• Help coordinate gifts for birthdays, closings, holidays, anniversaries, and other special occasions.
• Assist in maintaining accurate lists and tracking of gifting needs.

Events & Experiences

• Assist with planning and execution of client, VIP, Realtor, and team events.
• Coordinate event details including catering, food and beverages, supplies, décor, invitations, and other logistics.
• Assist with event setup, execution, and breakdown.
• Help create memorable experiences that strengthen relationships with clients and Realtor partners.
• Maintain event supplies and help prepare materials in advance of events.

Team Culture & Employee Engagement

• Help coordinate staff birthdays, team outings, celebrations, lunches, and other internal events.
• Assist with planning and purchasing supplies, food, gifts, and decorations for team celebrations.
• Contribute to a positive, fun, and team-oriented office culture.

Success in This Role

Success in the Client Concierge role means making every person who interacts with The Igbinovia Group feel valued, supported, and appreciated while helping the team operate smoothly behind the scenes. This person will play an important role in creating the white glove experience with our clients, VIPs and Realtor parnters with The Igbinovia Group.

Pay: $20.00 - $25.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Retirement plan
• Vision insurance

Application Question(s):

• What are your 1 year, 5 year and 10 year goals?
• This is a M-F 8-5pm job in office, is this an issue?

Ability to Commute:

• Phoenix, AZ 85020 (Required)

Work Location: In person

Salary : $20 - $25