Clinic Manager

As a member of the management team at Hurtt Family Health Clinic, the Clinic Manager is responsible for the day to day operation of the health centers by overseeing business, operational, compliance, nursing and medical activities of the company’s clinical facilities and implementing organizational and operational goals, compliance, procedures, and policies.  Major duties include supervision of all non-provider staff, patient satisfaction, directing efficient clinic flow, quality assurance, clinic and facility safety, clinic risk management, accurate and timely billing, and maximize productivity to increase access.

What You'll Do: 

Job Responsibilities & Duties

• Manages and oversees all day-to-day clinic administrative tasks necessary for successful and efficient operation of the clinic(s), including all clinical services.
• Addresses patient concerns and issues in a timely manner to ensure excellent patient satisfaction.
• Assesses and provides feedback on internal processes, workflows, and operations to maximize efficiency
• Responsible for ensuring that clinic is compliant with all federal, state, local, and laws and regulations and abides by all Hurtt policies and procedures. Ensures the successful implementation of Hurtt protocols.
• Direct supervision of assigned support staff and volunteers including but not limited to training, onboarding, and mentoring, coordinating work schedules, completing evaluations and performance reviews, and approving timecards.
• Participates in organizational Quality Assurance/Quality Improvement, including attending QA/QI meetings.
• Works with Risk Manager to ensure clinic site compliance, facility security, and patient, staff, and visitor safety.
• Ensures that licenses and certifications are current and up-to-date in collaboration with the Compliance department.
• Primarily focuses on clinic operations, while working in collaboration with the Operations and Support Office teams in all processes, audits, and projects.
• Responsible for ensuring that clinic site is audit ready to receive at least a 95% passing.
• Manages inventory and purchases for all clinic supplies, equipment, vaccines, and works with pharmacist and RN for medication purchases, ensuring good financial stewardship.
• Facilitates staff meetings and morning huddles to ensure clear communication among staff 

• Communicates effectively and collaborates with all clinic and support staff including holding regular meetings and 1:1s with staff.
• Partners with each clinic’s designated Lead Medical Assistant or LVN to perform monthly physical inventory, manage inventory and disposal of expiring vaccines and medications, and the process of logging administered vaccines.
• Ensures that clinic records are accurate and maintained in a timely manner for both public and privately purchased vaccines.
• Oversees and manages monitoring storage requirements for vaccines, medications, medical equipment, lab equipment, and lab supplies. Ensures all clinic equipment is regularly calibrated as required.
• Partners with other operations managers in scheduling, sharing staff as needed.
• Become proficient in eClinical Works EMR database in order to monitor and facilitate proper eCW workflows.
• Assists in the interview and hiring process of all vacant positions as needed.
• Participates in staff training, leading when appropriate.
• Implements the vision, mission, values, and strategic initiatives of the Hurtt Family Health Clinic.
• Maintains a clean, safe and unobstructed office workplace.
• Performs other duties as assigned.
These duties are not exclusive and with consideration of the job requirements and employee skills, this job description can be added to or taken away from at the discretion of the employee's immediate supervisor.