What are the responsibilities and job description for the Hotel Sales Reservation Agent position at The Huntley Hotel?
Our Next Family Member
Reporting to the Reservations Manager, the Reservation Agent position is responsible for assisting and advising customers who may be choosing from a variety of travel options, with a driven attitude, friendly disposition, and highest level of service. The perfect candidate should enjoy facing new challenges regularly, thrive in a high pace environment, and is adaptable of a dynamic market. The Reservation Agent must be team oriented, self and team-motivated, driven, and enjoy working in the hospitality industry.
Job Responsibilities:
- Answer all incoming calls promptly in a friendly efficient and courteous manner as outlined in SOP.
- Display a high level of integrity and professionalism at all times in dealing with guests and employees.
- Ensure consistent delivery of excellent Guest and Customer service.
- Provides assistance in monitoring hotel call volume and reservation services & needs; help address concerns and issues when transferring reservation calls to the in-house Reservations Department and the Call Center.
- Adapt and implement all reservation sales strategies implemented by the Director of Commercial Strategy and Reservations Manager to assist in generating revenue and ADR growth.
- Continually update Central Reservations/call center on City-Wides, upcoming events, closures, hotel info, updated services and amenities, etc., for accurate selling info.
- Help manage room inventory, reservations block assignment, availability controls and enforce overbooking strategy set forward by the Director of Commercial Strategy.
- Communicate and work closely with the Sales Department concerning group & corporate reservations.
- Full understanding of 3rd Party Channels and the reservation billing. Familiar with managing 3rd party extranets.
- Assisting Guest/Clients with processing 3rd Party Billing using the hotel's secure link platform and following all PCI compliance policies.
Qualifications:
- High School graduate or G.E.D. equivalent.
- Six months reservations experience in the hospitality industry
- Knowledge of Outlook MS Word and Excel required.
- Experience with Group Sales computer systems including Opera
- Occasional evening and weekend work to meet deadlines.
- Capable of using multiple systems at the same time
- Self-starter results-oriented team player and demonstrates a high-level attention to detail
- Flexibility and adaptability to a dynamic evolving environment
- RezForce/Navis Experience is a plus
REQUIREMENTS
- OPERA (1 year)
- Sales (1 year)
Join our Family
Surrounded by vibrant city and ocean vistas, Huntley Santa Monica Beach hotel is an icon. With a calm residential vibe, our luxury hotel in Santa Monica sits by the beach and blends breezy Southern California surroundings with modern décor and playful style. The Huntley Hotel offers easy access to Santa Monica's acclaimed beaches, The Santa Monica Pier, and the Third Street Promenade. The hotel features 204 sophisticated rooms including 16 spacious suites designed by the innovative Thomas Schoos. Coveted amenities include rooftop dining at The Penthouse restaurant and lounge, 24-hour concierge service, and a modern fitness center. We are also a preferred meeting and intimate wedding destination with venues overlooking the brilliant oceanfront.