What are the responsibilities and job description for the Host/Hostess position at The Huntley Hotel?
Job description
We are seeking a friendly, energetic and organized host or Host to join our restaurant team. The host or Host is the first person to interact with patrons, it is imperative that the host is friendly, personable, informative and professional. The host or Host is the face of the restaurant and provides guests with their first impressions of the establishment. You must be patient, excel at customer service, and alert to guest needs. You will welcome patrons, seat them at tables or in lounge, and help ensure quality of facilities and service while providing a warm and welcoming atmosphere to our guests while also ensuring that they are seated promptly and efficiently.
We are seeking individuals with a strong work ethic, a willingness to learn with a team-oriented demeanor that align with The Huntley's mission, vision, and values. We focus on accomplishment, growth and advancement, and loyalty. We value our employees and foster a meaningful work environment that is always evolving. Come join us!
Responsibilities:
- Greeting guests with a warm and friendly smile
- Inform the guests that their table is ready and invite them to the table
- Carry guests’ drinks to their seats/tables from the bar area and transfer their tab to the table if needed
- Pull out their chairs and tables to make it easier for the guests to sit down
- Answer calls promptly and politely
- Utilize all tables on a rotation to achieve highest turnaround of guests and maintain smooth flow of the restaurant
- Keep host stand well organized and stocked
- Tour the restaurant in intervals to identify any empty tables
- Respond to guest concerns/complaints and correct errors or resolve complaints while maintaining a positive attitude escalating to management when necessary
- Complete opening/running/closing side work duties as assigned
- Assist teammates with opening/running/closing side work duties upon request
- Assists and/ or completes additional tasks as assigned
- Assisting with phone calls and taking reservations
- Monitoring the dining area and ensuring that tables are cleaned and reset in a timely manner
- Working closely with the kitchen and waitstaff to ensure smooth service flow
- Providing exceptional customer service by addressing any concerns or questions guests may have
- Must be able to bend, stoop, squat and stretch
- Must be able to grasp, write, stand, sit, walk, use repetitive motions, bend, listening and hearing ability and visual acuity
- Opportunity to grow and a workplace that you can be proud of, where you are valued, trusted and supported by the team
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Vision insurance
Physical setting:
- Fine dining restaurant
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift Weekly day range:
- Monday to Friday
- Rotating weekends
- Weekend availability
Experience:
- Host/hostess: 1 year (Preferred)
Our post-offer background check process includes a background check
REQUIREMENTS
- Requirements:
- Previous experience as a Host preferred
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Positive attitude and friendly demeanor
- Organizational and multitasking skills
- Flexible schedule with availability to work evenings, weekends, and holidays
- Knowledge of OpenTable reservation system is a plus
Surrounded by vibrant city and ocean vistas, Huntley Santa Monica Beach hotel is an icon. With a calm residential vibe, our luxury hotel in Santa Monica sits by the beach and blends breezy Southern California surroundings with modern décor and playful style. The Huntley Hotel offers easy access to Santa Monica's acclaimed beaches, The Santa Monica Pier, and the Third Street Promenade. The hotel features 204 sophisticated rooms including 16 spacious suites designed by the innovative Thomas Schoos.
Coveted amenities include rooftop dining at The Penthouse restaurant and lounge, 24-hour concierge service, and a modern fitness center. We are also a preferred meeting and intimate wedding destination with venues overlooking the brilliant oceanfront.
Salary : $20 - $21