What are the responsibilities and job description for the Customer Service/Account Manager position at The Huntington Resource?
Now Hiring Customer Service/Account Manager for a creative distribution company.
Temp to hire, paid weekly 40 hours per week.
Job Description:
- Handle inbound phone inquiries from customers to provide a positive experience with each interaction.
- Respond to customer questions regarding pricing, freight quotes, product inquiries, and ideas.
- Address any customer requests received via email concerning freight quotes, virtual requests, product information, inventory levels, and product feedback.
- Serve as the Dedicated Representative, responsible for all order processing.
Expectations:
- Show care and concern for each customer interaction. Personalize phone calls.
- Effectively answer questions or resolve issues to provide 100% customer satisfaction.
- Learn products and services to explain to customers.
- Treat all customers with respect and understanding by listening to understand their needs.
- Make it easy for customers to do business with the company.
- Leave customers with a positive and lasting impression.
Education and Qualifications:
- High School diploma or equivalent
- Strong interpersonal skills
· Ability to multi-task
· Ability to resolve problems
· Ability to work in a team environment to develop integrity, trust and respect of coworkers at all levels
· Excellent verbal and written communication skills
· Fundamental computer knowledge and maneuverability with Windows applications
· Must be available to work onsite in Vernon Hills. This is NOT a remote position.
Conducting immediate interviews!
A leader in their industry since 1975, we have been a fundamental ingredient in the successful hiring of employees for companies of all sizes in the Chicagoland area.
Salary : $20