What are the responsibilities and job description for the Technical Writer 3 position at The HT Group?
**Can sit fully remote, within the US**
**Candidates with prior experience working for TX state agency highly preferred
DESCRIPTION
Technical Documentation (External):
- Create comprehensive and clear technical documentation for end users.
- Ensure all documents are accurate, up-to-date, and adhere to agency standards and accessibility requirements
- Collaborate closely with the Product Owner team to gather necessary information.
- Documents may include, but are not limited to, simplified promotion logic guides, known software issues, software deployment release notes, and newsletter updates.
Customer Outreach:
- Assist the Product Owner team with outreach to customers during peak Data Submission periods.
- Document software and data submission issues reported by customers.
- Present outreach findings to the Product Owner team, management, and division leadership.
- Maintain regular communication with customers to understand their needs and concerns.
Best Practice Documentation (Internal):
- Research industry best practices for documenting internal processes and procedures for the Jira application. Analyze current methods to pinpoint areas for improvement.
- Propose, document, and implement these methods to improve the Product Owner team efficiency and usability for future projects and initiatives.
- Train and support team members on the new practices, creating internal documentation to ensure proficiency.
II. CANDIDATE SKILLS AND QUALIFICATIONS
Minimum Requirements:
Years Required/Preferred Experience
8 Required- Technical Writing: Proven experience in creating clear, concise, and comprehensive technical documentation.
8 Required- Software Documentation: Familiarity with documenting software issues, release notes, and technical guides
8 Required- Jira: Experience with Jira or similar application life-cycle management tools
8 Required- Collaboration: Strong ability to work closely with cross-functional teams
8 Required- Communication: Excellent communication skills to effectively work with cross-functional teams
8 Required- Customer Service: Experience in customer service, with strong communication skills.
8 Required- Attention to Detail: High level of accuracy and attention to detail in all documentation tasks.
8 Required- Training and Support: Experience in training other team members.
**Candidates with prior experience working for TX state agency highly preferred
DESCRIPTION
Technical Documentation (External):
- Create comprehensive and clear technical documentation for end users.
- Ensure all documents are accurate, up-to-date, and adhere to agency standards and accessibility requirements
- Collaborate closely with the Product Owner team to gather necessary information.
- Documents may include, but are not limited to, simplified promotion logic guides, known software issues, software deployment release notes, and newsletter updates.
Customer Outreach:
- Assist the Product Owner team with outreach to customers during peak Data Submission periods.
- Document software and data submission issues reported by customers.
- Present outreach findings to the Product Owner team, management, and division leadership.
- Maintain regular communication with customers to understand their needs and concerns.
Best Practice Documentation (Internal):
- Research industry best practices for documenting internal processes and procedures for the Jira application. Analyze current methods to pinpoint areas for improvement.
- Propose, document, and implement these methods to improve the Product Owner team efficiency and usability for future projects and initiatives.
- Train and support team members on the new practices, creating internal documentation to ensure proficiency.
II. CANDIDATE SKILLS AND QUALIFICATIONS
Minimum Requirements:
Years Required/Preferred Experience
8 Required- Technical Writing: Proven experience in creating clear, concise, and comprehensive technical documentation.
8 Required- Software Documentation: Familiarity with documenting software issues, release notes, and technical guides
8 Required- Jira: Experience with Jira or similar application life-cycle management tools
8 Required- Collaboration: Strong ability to work closely with cross-functional teams
8 Required- Communication: Excellent communication skills to effectively work with cross-functional teams
8 Required- Customer Service: Experience in customer service, with strong communication skills.
8 Required- Attention to Detail: High level of accuracy and attention to detail in all documentation tasks.
8 Required- Training and Support: Experience in training other team members.
