Employee Relations Representative

About the Role

Working under the direction of the Senior Employee Relations Executive, the selected candidate will be responsible for a wide range of duties in support of the agency’s employee relations function.

• Provide assistance in employee relations related matters and assisting in analyzing data, investigating and responding to internal and external complaints/inquiries.
  
• Resolve medium to highly complex employee relations matter by conducting prompt, thorough fact finding and providing independent counseling and viable solutions to business leaders and employees.
  
• Resolve performance issues that impact overall departmental performance.
  
• Resolve business unit conduct and employee engagement issues.
  
• Support the alternate placement process.
  
• Deliver new HR change management initiatives, programs and processes.
  
• Assist in the interpretation of human resources policies and procedures. 
  
• Maintain an electronic employee relations tracking system.
  
• Special projects and other related duties as assigned.
  

Minimum Qualifications

• Bachelor’s degree from an accredited college or university in Human Resources or related field.
  
• A minimum of two years of progressive HR or employee/labor relations experience.
  
• A minimum of two years of investigative experience.
  
• Must be able to travel to other facilities.
  

Desired Qualifications

• Demonstrated ability to establish and maintain good working relationships and effectively interact with all levels of company staff and external parties.
  
• Proven ability to mediate and facilitate conflict resolution across diverse clients in order to maximize organizational effectiveness.
  
• Demonstrated strengths in listening, fact-finding, exploratory skills and problem solving.  Ability to uncover additional information in an effort to bring situations to resolution.
  
• Must possess strong analytical skills to identify existing and potential issues and concerns, as well as the ability to exercise good judgment and arrive at sound conclusions.
  

• Demonstrated ability to exercise independent judgement and discretion, as well as maintain confidentiality.
  
• Demonstrated ability to coach and consult at various levels within the organization.
  
• Excellent interpersonal, oral and written communication skills.
  
• Demonstrated experience working effectively in a fast-paced environment and the ability to manage and prioritize multiple tasks.
  
• Proficient in Microsoft Programs (Word, Excel, PowerPoint).
  

• Knowledge of the PeopleSoft system.
  
• Certification in Human Resources.
  
• Working knowledge of Livelink..