Resident Service Coordinator

Resident Services Coordinator

Housing Authority of the City of Old Town (HACOT)

The Housing Authority of the City of Old Town (HACOT) is seeking a compassionate, organized, and motivated professional to join our team as a Resident Services Coordinator. The Housing Authority of the City of Old Town has been serving the community since 1970, providing safe, affordable housing and support services that help individuals and families achieve greater stability and self-sufficiency.

Job Summary

The successful candidate will coordinate the Family Self-Sufficiency (FSS) Program, provide resident services at several housing communities, and oversee the Congregate Housing Services Program (CHSP) at Marsh Island Apartments. This role provides case management, develops individualized service plans, connects residents with community resources, and coordinates programs that promote economic independence, well-being, and aging in place. Other duties include supervising program staff and volunteers, ensuring compliance with applicable HUD requirements and Housing Authority policies, and maintaining accurate records, reporting, and participant confidentiality.

What We Offer:

• Generous PTO and leave policies
• Health Insurance – employee coverage 100% paid
• Dental and Vision
• Short-term Disability Insurance
• Life Insurance
• MainePERS Pension and optional 457plan
• 37.5-hour work week
• Salary range $43,000-$53,000; offer commensurate with experience

Qualifications:

• An associate degree in Human Services, Counseling, Social Work, or a related field is
• preferred. An equivalent combination of education, training, and experience totaling
• approximately two years may be considered.
• Knowledge of community resources and experience working with social service
• agencies.
• Strong organizational, communication, problem-solving, and interpersonal skills.
• Basic computer skills, including familiarity with Microsoft Word and Excel.
• Ability to work independently and collaboratively while managing multiple
• responsibilities.
• Ability to learn and apply applicable HUD regulations, program requirements, and
• Housing Authority policies.
• A valid driver's license and reliable transportation are required.
• Ability to maintain confidentiality, exercise sound judgment, and interact professionally
• with residents, colleagues, and community partners.
• Willingness to attend relevant training and accommodate occasional changes in work
• hours as program needs require.

Work Environment

This position works primarily at four locations: the FSS Center on Anderson Lane, Marsh Island Apartments, Penobscot Terrace, and Bickmore Manor. The position involves office and computer work, walking and standing, climbing stairs, and occasional lifting, pushing, or moving of items weighing up to 15 pounds.

Why Join HACOT?

At HACOT, our work goes beyond providing affordable housing. We help individuals and families build stability, connect with essential resources, and maintain independence. This position is an opportunity to contribute directly to that mission while building meaningful relationships throughout the community.

To Apply: Please submit a résumé and cover letter to the lmiller@oldtownhousing.net

The Housing Authority of the City of Old Town is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, familial status, age, physical or mental disability, pregnancy, sexual orientation, gender identity, genetic information, veteran status, or any other characteristic protected by law.

Pay: $44,000.00 - $53,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Mileage reimbursement
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person

Salary : $44,000 - $53,000